What are the responsibilities and job description for the Bilingual Call Center Representative position at MEDhope Pharmacy?
About us
MEDhope Pharmacy is a small business in Sugar Land, TX. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Casual work attire
- On-the-job training
- Lively atmosphere
Overview:
We are seeking a highly motivated and patient-focused Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing excellent patient service and support to our clients. This is a great opportunity for individuals who are fluent in both English and Spanish and have a passion for helping others.
Duties:
- Make outbound calls to patients to provide information, answer inquiries, and resolve issues
- Perform data entry and maintain accurate patient records
- Communicate effectively with patients in both English and Spanish
- Analyze patient needs and recommend appropriate products or services
- Provide exceptional patient service by addressing patientconcerns and ensuring patient satisfaction
- Upsell products or services to maximize sales opportunities
Skills:
- Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages
- Strong data entry skills with attention to detail
- Ability to analyze patientbneeds and provide appropriate solutions
- Excellent customer service skills with the ability to handle difficult situations professionally
- Ability to multitask and work in a fast-paced environment
At our company, we value our employees and offer competitive benefits including:
- Competitive pay based on experience
- Comprehensive training program
- Opportunities for career growth and advancement
- Positive and supportive work environment
If you are a motivated individual with excellent communication skills in both English and Spanish, we would love to hear from you. Apply today to join our team as a Bilingual Call Center Representative!
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 38 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
Shift:
- Evening shift
Work Location: In person
Salary : $16