Front Desk Scheduler and Receptionist

Pay for this role will be determined based on experience. Candidates must be available to work 6am - 2:30pm.

Job description

The Front Desk Scheduler enhances the team’s effectiveness by representing the company favorably to new and existing clients through stellar client service and organizing and maintaining the OR scheduling systems. This individual will offer critical organizational support to the Business Office team and assist with projects as needed. The Front Desk Scheduler is the first person to interact with customers and their families either face to face or over the telephone, and will reflect on the entire company.

• Exemplifies our philosophy, culture, and values and has a keen understanding of truly stellar service to both external and internal clients.
• Dresses and acts in a professional manner at all times.
• Exhibits a consistently positive, friendly, and open demeanor conducive to greeting clients and visitors to the center.
• Ensures a positive first impression by maintaining the waiting room nourishments and keeping the area clean and organized.
• Keeps the families updated and asks them if they need anything while they are waiting.
• Maintains and organizes the OR scheduling systems.
• Has strong interpersonal, verbal, and written communication skills. Must be able to speak to and approach others in a friendly and compassionate way, work well with others, respect others and their differences, and be sensitive to the feelings of others. Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients, and others about insurance benefits and costs associated to procedures.
• Must be able to work independently or collaboratively as a flexible team player who is highly adaptable to change, open to new ideas, and demonstrates thoughtful, strategic, and innovative thinking.
• Must be organized, detail-oriented, and able to multitask, exhibiting time management, prioritization, and task completion skills within a stressful environment under consistent deadlines, pressures, and interruptions. Must be able to manage responsibilities and set priorities with minimal supervision.
• Demonstrates a proactive approach to problem identification and solution implementation in a reliable and prompt manner by taking prompt and decisive action. Must be able to anticipate needs before they become critical.
• Copes with and effectively manages change by continuously exhibiting personal integrity and pursuing professional initiatives.
• Exhibits reliability by following through on commitments and demonstrates a commitment to accuracy by delivering high quality work.
• Maintains current competency while seeking additional growth and development opportunities.
• Responds positively to constructive criticism and employee recommendations.
• Maintains, improves upon, and accurately documents workflow processes.
• Provides regular communication and feedback to supervisor.
• Scheduling patients and assembling charts in preparation for upcoming procedures.
• Admitting patients
• Collecting patient payments, logging them into the system, and maintaining a cash log.
• Working with different departments as needed
• Assist in providing outside vendor(s) with any necessary information required for billing purposes.
• Answering phone calls and directing them to the proper department/staff.
• Confirming schedule with surgical coordinators.
• Assumes other duties and responsibilities as assigned.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• East Setauket, NY 11733 (Preferred)

Work Location: In person

Salary : $23 - $26