Dispatch Manager

We are looking for a Full Time Dispatch Manager to work in our Camp Hill office.

The successful candidate must posses the following criteria:

• Knowledge of principles and practices of supervision.
• Knowledge of office practices (including customer services) and procedures
• Skilled in supervising staff, organizing, and prioritizing work.
• Skilled at receiving and transmitting messages accurately using appropriate equipment.
• Able to resolve problems and making decisions.
• Able to make decisions in emergency or high-risk situations.
• Ability to establish and maintain effective working relationships with other APS personnel, officials, and the general public.
• Ability to work in a fast paced environment with strict deadlines
• Ability to identify training needs and initiate appropriate training methods.
• Ability to interpret and explain appropriate work instructions and guidelines to subordinate employees.
• Ability to write and interpret goals and objectives in order to evaluate work products.
• Ability to maintain composure under stressful conditions.
• Strong office experience
• Strong MS office experience (Excel a must)
• Excellent phone skills
• Excellent customer service skills
• Communication and interpersonal skills and techniques as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction.
• Effective oral and written communication skills.
• Ability to assist drivers and dispatchers as needed.
• Ability to learn new processes and work independently
• Dependable

ESSENTIAL DUTIES

• Supervises the daily activities and operations of drivers.
• Supervises assigned staff, including establishing workloads, prioritizing work assignments, evaluating employee
• performance, interpreting and enforcing policies and procedures, resolving staff issues, making hiring or termination
• decisions/recommendations, and administering disciplinary action as required.
• Evaluates, recommends, and coordinates required certification/recertification training for staff.
• Oversees the preparation of shift schedules and makes recommendations for schedule adjustments during staff
• shortages.
• Prepares, reviews, and compiles statistical reports and operational data for dispatch center to ensure compliance
• with performance measurements and develops recommendations for employee recognition and/or corrective action.
• Assists staff with answering phones calls as needed, investigates complaints, and
• makes recommendations for resolution.
• Coordinates and evaluates the timely receipt, dispatch, and completion of transportation requests.
• Supervises the collection and storage of dispatch communication and travel records.
• Ensures compliance with Pennsylvania state laws as it pertains to training and certifications.
• Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular
• business hours.
• Performs other duties as assigned by an appropriate member of management.

Hours of the position are Monday - Friday 8:00am - 4:30pm

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person