Director of Client Services

Summary:

An exciting cross-channel integrated marketing agency is seeking a Media Services Director who acts as the engagement lead across complex, cross-functional client engagements and is tasked with delivering a unified client experience across media, creative, analytics and strategy teams. In addition to setting the strategic vision, you leverage your in-depth experience managing full-funnel paid media programs to provide tactical guidance and mentorship to a team of high-performers, ensuring the delivery of high-quality work that consistently exceeds client expectations.

Responsibilities:

• Related media and client services experience; channel/platform expertise required (combination of paid search, paid social, programmatic)
• Experience leading diverse books of business, enterprise client experience strongly preferred
• Experience managing large marketing budgets, P&L responsibilities, and resource allocation
• Deep foundation of technical expertise; ability to provide experienced oversight over tactical execution, as needed
• Possesses a deep knowledge of contracts and SOWs
• Formal people management experience required
• Demonstrated ability leading and motivating cross-functional, cross-channel teams of 20
• Strong client relationship skills: ability to understand and anticipate client needs, recognize situations that require direct resolution versus further escalation, and the ability to drive growth within existing engagements
• Communicate complex ideas effectively and persuasively in both written and oral formats
• Candidates must be located in the New York City metropolitan area for regular in-person meetings with client

Qualifications:

• Digital media or related field required
• Project management and client facing experience
• Knowledge of ad servers, DMPs and Salesforce
• Fluent in G Suite, Excel, Power-Point, analytics and research tools
• Advanced communication, presentation, analytical, and organizational skills
• Proven ability to manage projects in a changing, fast-paced environment
• Strong analytical skills -- must be able to quickly pull, sort, manipulate and analyze data to spot trends and opportunities
• Strong written and verbal communication skills -- must be able to clearly communicate results and recommendations with clients and internal teams
• Digital ad operations experience is a plus

This job is being represented by Media Recruiting Group, the premier recruiters for digital media, AdTech, MarTech, Media SaaS and related companies. In business for 25 years, we place quality at the heart of all that we do. Clients include: AdTech companies, Digital Publishers, Digital divisions of Media Companies, SaaS (Software as a Service) / Enterprise, Programmatic... Sell Side Platforms (SSP), Ad Exchanges, Demand Side Platforms (DSP), Marketing Technology companies, Ad Agencies, Data Providers, Aggregators, & DMP’s, Video, Social, Mobile companies, Behavioral Targeting companies, Media Buying Platforms, Lead Generation/Co-Registration companies, Ad Serving Platforms, Rich Media companies.

Required Notification: Certain states require that job postings indicate a minimum and maximum base salary in an effort to not discriminate – a very worthwhile purpose that Media Recruiting Group supports. MRG’s practices are and have always been non-discriminatory, and jobs are open to all candidates with respect to race, color, religion, national origin, military status, sexual orientation, sex/gender, age, national origin, disability, etc. That said, companies require that we supply them with candidates with very specific experience, and the commensurate compensation for every job varies. It is a function of a person’s years of experience, type of experience, skills, knowledge of certain computer programs, etc. And every job may have a unique requirement. And every job could come in higher or lower than the range we are given. We do not control the upper and lower ranges for our clients, so we make a best efforts attempt to include information requested by said states. In the case of sales people, most time it is also a function of their contacts. If the job is an analyst, analytical skills and experience matter. Etc. This makes stating a reasonable minimum and maximum challenging absent all of this information about a given candidate. Companies also have other elements of compensation, including but not limited to, commission, bonus, equity, profit sharing, varying levels of healthcare coverage and how much a person would have to contribute to the premium, various perks like continuing education, commuter reimbursement, phone reimbursement, etc. – not included in “salary” as the law states. Thus, know that anything we note in a salary range does NOT include such other compensation elements. And, as recruiters, we don’t know what all of those elements are, as we are recruiting for a company, not for ourselves, and they do not brief us as to each benefit. We are a 3rd party and can only estimate to the best of our knowledge, and thus offer the minimum and maximum salary MRG in good faith believes at the time of the posting the client is willing to pay for the advertised job.

Qualified by all of the above, for this job with requisite/required years of the required experience and skills, the minimum and maximum salary is approximated at $150,000 and $175,000 respectfully, exclusive of commission, bonus, equity, profit sharing, any element of healthcare coverage, any reference to how much a person would have to contribute to the premium of a healthcare plan, any perks, or other forms of compensation. Fewer years of experience could bring the base salary lower, and more experience could bring the base salary higher, if the company is willing to increase their salary bands.