Head of Client Services

Summary:

A leading digital media company is looking for a commercially focused leader to manage their Client Services team. The Head of Client Services will be responsible for developing and managing a team of client service individuals as well as providing a strategic approach to adding value both internally and externally.

Responsibilities:

• Manage, inspire, develop and lead Client Service individuals
• Define and establish a culture oriented around consultative management, top notch client service, and a proactive performance driven mentality
• Establish strategies to develop and retain talent, enhance processes, and to grow existing client business relationship through increased client satisfaction
• Define and maintain business processes within the client service team
• Define, set and manage priorities for entire team
• Proactively support team members in overcoming most challenging client situations
• Able to mobilize effort on behalf of team and ensure a timely response to even most complicated cross-department issues
• Demonstrates ability to see larger systemic issues rather than just those issues affecting individual clients.
• Ensure team operates in compliance with client contractual obligations
• Proactive management of client program performance to maximize profitability while achieving high-quality results and client satisfaction
• Provide resolution of customer issues and manage/escalate concerns as appropriate
• Recommend investment allocations based on client KPIs and delivery feasibility
• Participate in RFP brainstorming sessions with integrated marketing and sales teams

Qualifications:

• Minimum Bachelor’s Degree
• Similar work experience in the digital media space (cpg or pharmaceutical/healthcare experience preferred)
• Experience growing account revenue as an individual and team leader
• Ability to think strategically and relate data insights to business objectives
• Ability to multitask, manage tight deadlines, and work effectively with cross functional teams in an ever-changing and exciting environment
• Strong communication skills (written and verbal) with results orientated mindset
• Ability to travel to attend client meetings, conferences, seminars and industry events and in person team meetings

This job is being represented by Media Recruiting Group, the premier recruiters for digital media, AdTech, MarTech, Media SaaS and related companies. In business for 25 years, we place quality at the heart of all that we do. Clients include: AdTech companies, Digital Publishers, Digital divisions of Media Companies, SaaS (Software as a Service) / Enterprise, Programmatic... Sell Side Platforms (SSP), Ad Exchanges, Demand Side Platforms (DSP), Marketing Technology companies, Ad Agencies, Data Providers, Aggregators, & DMP’s, Video, Social, Mobile companies, Behavioral Targeting companies, Media Buying Platforms, Lead Generation/Co-Registration companies, Ad Serving Platforms, Rich Media companies.

Required Notification: Certain states require that job postings indicate a minimum and maximum base salary in an effort to not discriminate – a very worthwhile purpose that Media Recruiting Group supports. MRG’s practices are and have always been non-discriminatory, and jobs are open to all candidates with respect to race, color, religion, national origin, military status, sexual orientation, sex/gender, age, national origin, disability, etc. That said, companies require that we supply them with candidates with very specific experience, and the commensurate compensation for every job varies. It is a function of a person’s years of experience, type of experience, skills, knowledge of certain computer programs, etc. And every job may have a unique requirement. And every job could come in higher or lower than the range we are given. We do not control the upper and lower ranges for our clients, so we make a best efforts attempt to include information requested by said states. In the case of sales people, most time it is also a function of their contacts. If the job is an analyst, analytical skills and experience matter. Etc. This makes stating a reasonable minimum and maximum challenging absent all of this information about a given candidate. Companies also have other elements of compensation, including but not limited to, commission, bonus, equity, profit sharing, varying levels of healthcare coverage and how much a person would have to contribute to the premium, various perks like continuing education, commuter reimbursement, phone reimbursement, etc. – not included in “salary” as the law states. Thus, know that anything we note in a salary range does NOT include such other compensation elements. And, as recruiters, we don’t know what all of those elements are, as we are recruiting for a company, not for ourselves, and they do not brief us as to each benefit. We are a 3rd party and can only estimate to the best of our knowledge, and thus offer the minimum and maximum salary MRG in good faith believes at the time of the posting the client is willing to pay for the advertised job.

Qualified by all of the above, for this job with requisite/required years of the required experience and skills, the minimum and maximum salary is approximated at $175,000 and $200,000 respectfully, exclusive of commission, bonus, equity, profit sharing, any element of healthcare coverage, any reference to how much a person would have to contribute to the premium of a healthcare plan, any perks, or other forms of compensation. Fewer years of experience could bring the base salary lower, and more experience could bring the base salary higher, if the company is willing to increase their salary bands.