What are the responsibilities and job description for the Head of Client Services position at Redscout?
Overview
What You'll Do
As a Head of Client Services, you lead Redscout's Client Services team and are responsible for developing and overseeing all aspects of the agency's project management processes and client management practices, ensuring that the quality of the work is consistently at its best. You are directly responsible for the shape, composition and growth of the Client Services team.
You are an escalation point for the CS team overall, providing guidance on how to identify and convert organic opportunities, navigate complex timelines, manage tricky client and internal dynamics, and find successful solutions for challenging project questions.
You will also have direct involvement in project work including : work oversight, client relationship management and / or hands-on project management. For your accounts, you are expected to foster senior client relationships and grow these accounts to hit our business goals.
The success of the Client Services team is dependent on the success of other teams and disciplines. You will foster interdisciplinary collaboration and productive relationships with other leaders inside the organization to ensure the success of the business overall.
Success looks like a thriving team that confidently drives and supports all active projects, fosters strong client relationships, ensures junior team members are learning and growing, optimizes existing tools and processes and identifies new ones to ensure we are supporting the overall goals of the organization.
Responsibilities
As a Head of Client Services, you are responsible for :
CS Team Management and Oversight
- Defining the shape and internal operations of the CS team, including reporting structures and meeting cadence(s).
- Empowering Directors to grow as leaders by contributing to key facets of the business.
- Ensuring more junior team members are properly supported and trained, identifying opportunities for them to learn and grow.
Redscout is an equal opportunity employer; All applicants will be considered for employment
without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,
veteran or disability status, or any other status protected by applicable federal, state, or local law.
Project Work & Client Relationships
Growth & New Business
Agency Leadership
Redscout is an equal opportunity employer; All applicants will be considered for employment
without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,
veteran or disability status, or any other status protected by applicable federal, state, or local law.
Qualifications
10-15 years of prior Client Services experience in an agency setting
About Us
At Redscout, we work with clients to define the future of their businesses and brands. We love diving into new categories, exploring the edges of culture, and working on problems that give us a window into how people think, work, and live.
Scouts (that's what we call each other) have high standards for quality and a strong sense of community. We value learning, diverse experiences, original perspectives, personal growth, and mutual support. We're also entrepreneurial. You won't always have the perfect template to work from, but you will always have a team to turn to for advice, help, and guidance as you create solutions together.
Diversity Mission Statement
This collective responsibility to make Redscout a diverse, equitable and inclusive organization is essential to our well-being and success. We value the qualities that make our employees the individuals that they are, and always encourage Scouts to show up as their authentic selves.
Employee Value Prop
Great work should shape and support you.
We believe that great work should leave a positive mark, so we've built a place to help Scouts grow as professionals and people. We ensure that as your career takes shape you have the resources required to thrive in all facets of your life.
Equal Opportunities
Redscout is an equal opportunity employer; All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by applicable federal, state, or local law.
Compensation
215,250
Salary : $215,250
