Customer Focused Multimedia Representative

If you're enthusiastic about teamwork and you thrive in a customer-focused role, we are eager to consider your resume. We look forward to connecting with you soon and scheduling an interview at your earliest convenience!

Responsibilities Include:

• Responding to incoming calls and emails.
• Assist with processing advertising orders and notices.
• Proofread all work and reply to customers in a timely fashion.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Adhere to various guidelines, deadlines, and workflow processes.
• Provide a great customer experience by addressing all the customer's needs in a courteous and friendly manner.
• Become a subject matter expert (SME) on all things print and digital.

Desirable Skills:

• Previous customer support experience or experience as a customer care/customer service representative.
• Ability to meet and exceed productivity requirements and deadlines.
• Excellent communication and organizational skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proven customer support experience or experience as a customer care/customer service representative.
• Strong phone contact handling skills and active listening.
• Strong communication skills, both verbal and written
• Proficient in customer support and service, ensuring client satisfaction
• Excellent phone etiquette and organizational skills
• Experience in data entry and call center environments
• Familiarity with Microsoft Office and general computer skills

Ideal candidates are patient, empathetic, skilled in multitasking, and have excellent communication abilities both internally and externally. We rely on our team to engage with our valued customers in a professional manner, proactively addressing their questions and concerns with a helpful and friendly approach.

We Offer:

• Paid In-Office Training
• Hybrid Work Opportunity
• Career Growth
• Team Environment
• Paid Time Off
• Health & Dental
• Experience with media partners across US and Canada
• Flexible Scheduling (At this time we are looking for candidates with availability to be scheduled during the following days/times: Monday-Sunday, daytime or mid-shift hours, weekends, and some holidays, as our clients have time-sensitive deadlines).

Job Type: Full-time or Part-time

• Starting at $15.50-$16.00 per hour, plus additional earnings based on a quality and sales incentive plan. *We offer growth opportunities and support promoting from within.

Our operational hours span seven days a week, allowing you to take on shifts around busy schedules. We provide media sales and support to many of North America's largest media organizations. We strive to create a supportive team and to provide various avenues for professional growth.

During the initial 90 days of employment, our new employees will train and work onsite for this time period with floor support. Following this, each employee will be evaluated for potential hybrid deployment. Upon approval for hybrid scheduling, the workdays will include both remote and in-office days. We look forward to connecting with you soon!

Job Type: Full-time

Pay: $15.50 - $16.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Application Question(s):

• What daytime or mid-shift hours are you available to work? Additionally, which days of the week, including weekends, are you available? Lastly, are you available to work on holidays? This information will help us assess whether our current teams and staffing needs align with your availability.

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Amherst, NY 14221 (Required)

Work Location: In person

Salary : $16 - $16