What are the responsibilities and job description for the Customer Support Representative position at Media Sales Plus?
We’re expanding and looking for motivated individuals who thrive in a fast-paced environment, excel at multitasking, and are ready to dive into the ever-evolving world of media.
Success and growth come from working together as a team. We hope you consider joining ours!
Growth & Advancement
We promote from within and support your professional development. This role offers a clear path to advancement and long-term career growth.
Empowering Environment
Join a supportive and collaborative team that celebrates success together. Our culture is built on connection, encouragement, and shared wins.
Hybrid Flexibility
After completing your 90-day training in our Williamsville, NY office, you’ll have opportunity to transition to a hybrid schedule—combining the energy of in-office collaboration with the comfort of remote work. Weekend shifts are exclusively remote.
As a Customer Support Representative, you will manage incoming calls and emails, process legal and obituary notices, format and proofread content, assist customers with advertising orders, provide product information, and address any customer inquiries or concerns in an efficient manner.
Ideal candidates can easily prioritize and complete work accurately while consistently meeting deadlines, demonstrate patience and empathy, and effectively communicate both internally and externally. We rely on our team to engage with our valued customers in a professional manner, proactively addressing their questions and concerns with a helpful and friendly approach.
Responsibilities Include:
- Responding to incoming calls and emails.
- Assist with processing advertising orders and notices.
- Proofread all work and reply to customers in a timely fashion.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Adhere to various guidelines, deadlines, and workflow processes.
- Provide a great customer experience by addressing all the customer's needs in a courteous and friendly manner.
Desirable Skills:
- Ability to multitask, prioritize, and manage time effectively.
- Proven customer support experience, ensuring client satisfaction.
- Ability to meet and exceed productivity requirements and deadlines.
- Excellent phone etiquette, active listening, and organizational skills.
- Strong communication skills, both verbal and written.
- Open to feedback and support to help you be successful in your role.
- Confidence in providing helpful recommendations.
- Experience in data entry and call center environments.
- Familiarity with Microsoft Office and general computer skills.
Full-Time Availability
We’re hiring for full-time positions. Candidates must be available between 9:00 AM – 9:00 PM (Monday through Sunday). While you won’t work all seven days, your schedule will fall within those hours.
Compensation
The base pay for this role is $15.75 - $16.00/hour, plus a commission structure that reflects your performance and productivity.
We Offer
Paid Training, Paid Time Off, Paid Holidays, Medical & Dental, 401(k), Credit Union Membership, Hands-On Training & Team Support.
We provide support to many of North America's largest media organizations. By joining our team, you'll engage with a diverse range of markets, systems, and processes, while enhancing your skills in delivering outstanding customer experiences and providing sales recommendations and guidance.
We are eager to consider your resume. We look forward to connecting with you soon!
We are conducting in-person interviews and are eager to find outstanding candidates to join our team!
Job Type: Full-time
Pay: $15.75 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- What hours are you available to work on Weekdays and Weekends?
- Are you looking for Full Time or Part Time? If Part Time, approximately how many hours per week?
Ability to Commute:
- Amherst, NY 14221 (Preferred)
Ability to Relocate:
- Amherst, NY 14221: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $16
