What are the responsibilities and job description for the Help desk position at Mediabistro?
At Ole, our mission is to produce the finest Authentic Mexican inspired products with an unwavering commitment to quality and freshness.
We believe that holding a seat at your dinner table is the ultimate compliment, and we strive to help families create wholesome, fun, and authentic eating experiences.
Job description
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Responsibilities
Respond to requests for technical assistance in person, via phone, chat or emailDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesAdvise user on appropriate actionFollow standard help desk proceduresLog all help desk interactionsAdminister help desk softwareFollow up with customers and users to ensure complete resolution of issuesRedirect problems to correct resourceIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsResolve technical problems with local area networks and wide area networksPrepare activity reportsInform management of recurring problemsStay current with system information, changes and updatesHelp update training manuals for new and revised software and hardwareTrain and support over 700 users on mobile applications, manage back-end servers, configure mobile devices and routes using proprietary softwareUpdate and maintain hardware, including mobile devices and printersApps QA, ensuring apps perform to company expectations and minimize downtime.
Apps backend servers QA, performance and conducting daily sanity checks to ensure system working properly.Requirements
Bachelor's degree preferredWorking knowledge of fundamental operations of relevant software, hardware and other equipmentExperience researching, analyzing and interpreting automated system problemsKnowledge of relevant call tracking applicationsExperience in customer service practicesRelated experience in troubleshooting and help desk supportKnowledge generating reports and chartsGeneral knowledge on setup and configuration of zebra, O'Neal or Honeywell printersBilingual English - Spanish preferableThis is not a remote jobKey Skills and Competencies
Oral and written communication skillsCustomer service orientationProblem analysisAdaptabilityTeam interactionPlanning and organizingAttention to detailStress toleranceManage and react favorably to stressful situations.
Last updated : 2024-11-20
