Quality Assurance Associate I

Position: Quality Assurance Associate I

Who we are:  

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.  
 
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! 

Position Overview:

To serve as the escalation point for technical, billing, collection activities, and quality control.  This position supports the Customer Service, Technical, Accounting and Marketing Departments.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities:

• Research and resolve escalations (CATS) in the Customer Service Department (payment issues and equipment issues).
• Respond to and resolve Better Business Bureau and Attorney General complaints.
• Meet or exceed the required timelines for resolution of escalations.
• Process and review tech payments and work order check in.
• Responsible for responding to all correspondence, correcting undeliverable mail, processing the return of converters received in the mail, and paperwork research.
• Audit all work orders that are returned to office. 
• Maintain files of completed work orders.
• Audit the work order adds, work order completes, and adjustment reports daily.
• Process unposted payments and NSF payments as needed.
• Process mail payments as needed.
• Audit courtesy and employee accounts.
• Cover front counter for breaks and vacations on designated rotation (day).
• Travel when needed to other office locations to fill in at the front counter on a designated rotation (week).
• Other duties as assigned.

Position Requirements:

• High school diploma or GED required.
• Excellent verbal, written, interpersonal and organizational skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to multitask, adapt to change and set and adjust priorities as needed.
• Ability to work independently and effectively as part of a team.
• Sales experience is a plus.
• Valid driver's license required: satisfactory driving record required.
• Ability to travel.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.   

Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.  

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. 

Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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Salary : $5,000