What are the responsibilities and job description for the Quality Assurance Associate position at wellsfargo?
Title: Quality Assurance Associate
Location: West Des Moines, IA
Duration: 18 months
Work Engagement: W2
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Participate in or provide support for low complexity initiatives within Loan Workout. Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Loan Workout. Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Loan Workout.
Responsibilities:
- Participate in researching and resolving escalated inquiries and complaints with significant organizational impact and identify opportunities to determine appropriate course of action and conduct investigative steps to fully identify the issues within defined scope of responsibilities
- Review and analyze inquiries and complaints that require special handling, research, and evaluation
- Consult regarding difficult and complex transactions, and determine appropriate course of remedial action
- Present recommendations for resolving escalated inquiries and complaints, and exercise some independent judgment while developing understanding of transaction quality or deficiencies, risks, and investigative steps to recommend solutions
- Provide information to management committee members, agencies, or more experienced business leaders
- Provide feedback to internal and external customers regarding identification of fraud and inconsistencies
Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- Experience with Microsoft Office (Word, Excel, PowerPoint)
- Quality Assurance experience
- Experience reviewing legal documents throughout the litigation process and Consumer Collections and Servicing and/or Card Services.
- Experience conducting 2nd level reviews throughout our legal suits process including: affidavit document review, complaints, and judgements, etc.
- Experience with reviewing daily accounts/documents to ensure all process requirements are being followed.
- Experience working with law firms, attorneys for litigation process.
- Experience supporting products and have strong research and analytical skills
- Ability to identify opportunities and then communicate feedback at any level professionally.
- Ability to manage a large workload volume.
- Strong organizational skills and prioritization skills to ensure meeting deadlines, SLA’s.
- Must adapt well to frequent change and become a catalyst for change where necessary.
