What are the responsibilities and job description for the Customer Support Professional position at Mediagenix?

When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of Mediagenix is to enable renowned media companies (e.g. BBC, Disney, Discovery, Paramount) worldwide to bring content to the viewer in the most efficient and future-proof way with the help of our broadcast management system .

To support media companies in their growth in this fast-paced media world, we deliver innovative software solutions on premise or web-based in the cloud that optimize the life cycle of their content across channels and services.

We are on the lookout for a Customer Support Professional to strengthen our team. Do you get energy out of helping others, communicating with different stakeholders and are you tech-savy to top it off? We might be your perfect match!

Your challenge

You are thé contact person for our customers. After an introductory phase during which we train you in the business concepts of the television world and the functionality of our software, you deal with all questions about the use of our software and-after thorough examination-you register solutions for error messages .
It is up to you to find a solution self-reliantly, of course not without the help of your colleagues' expertise. It is a challenge to keep searching until you come up with a solution that will help your customer. Communication with the customer is mainly online through an issue tracking system (JIRA).
Another aspect of your job consists in testing the software before a new version is released to the customer(s) you are responsible for. This comprises testing and documenting a new functionality as well as the solutions for error messages you registered yourself.
When you are ready for it, you will train customers in our software suite.

Your interest and skills

We are not expecting you to be an information science specialist, but you do have a certificate of higher education .

You are a good listener, proficient in analyzing , documenting and solving problems .

You love combining customer service activities with coordinating work and coaching colleagues.

It is no problem for you to deal with a mix of different customers and projects , without losing track of the team's work.

Information security is at the core of our business, so it is of paramount importance that you respect the specific security provisions related to the execution of your job.

You are able to come to our US-office on a regular base.

Besides a great work environment with smart and friendly coworkers, access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks :

A competitive salary, health insurance, a great vacation package, attention to work / life balance, life event benefits, casual work attire, 401(k) match, and plenty of opportunities to grow!

We are committed to treating all applicants fairly , MEDIAGENIX is an equal opportunity employer that prohibits discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

Excited? So are we! Take the next step by applying below and let us demonstrate the endless possibilities at Mediagenix.

We're already looking forward to meeting you!

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