PHC EVV Scheduler

SUMMARY

The Primary Home Care Scheduler/EVV Training Clerk is responsible for the coordination of consumer staffing, EVV maintenance, scheduling changes, and the accurate and timely communication of scheduling changes between Consumers and Personal Care Attendants (PCA). He/She is responsible for the daily maintenance of the EVV call in/out system that monitors the Personal Care Attendants daily reporting of services performed and hours worked. They are also responsible for the accuracy and timely communication of scheduling conflicts to PHC Manager.

RESPONSIBILITIES

1. Conducting daily Visit Maintenance for all Personal Care Attendants who fail to call in, out, and or both in the Current System.

2. Identifying PCAs who fail to call in/out and report to PHC Manager continuous visit maintenance issues for additional training on EVV call system.

3. Continuous updating of Consumer Permanent Schedule in the Current System as needed when changes occur. o Decrease in consumers hours o Increase in consumers hours

4. Staffing all consumers who are pending a Personal Care Attendant o Oreintating all PCAs on plan of care/hours/ and schedule to be performed. o Oreintating PCAs on the method of call in and call out that will be performed at the consumers home. (landline or token process)

5. Providing coverage for those PCAs who have requested Time/days off.

6. Providing coverage for Consumers whos PCA has not reported to work or called in sick.

7. Submitting 1st start of care form to Caseworker on all new consumers for all payers.

8. Submitting a Delay in Service Initiation form to CW when unable to start by the authrozied begin date on authorization form.

9. Performing Attendant Orientations on PCAs who are eligible for a telephone orientation as needed.

10. Completing a Service Interruption form when identifying a consumer who is not being serviced. (refer to Service Interruption form for reasons)

11. Informing PHC Manager of Consumer status changes that requires consumer to be placed on hold status. (hold status= when consumer is not being serviced)

12. Implementing increase/decrease in hours to include new attendant orientation as assigned by the PHC Manager.

13. Entering new schedules and or updating Permanent Schedules in Current System for new or existing consumers when a change has occurred.

14. Completing a New Service Delviery Plan when consumers hours have been decreased.

15. Identifying PCAs who have limited hours for staffing and calling PCAs to provide coverage.

16. Training PCAs on how to use the Landline/Token process as required.

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

This position requires at least the following minimum requirements:

Spanish Bilingual preferred

Prefer 1-2 years of health care experience.

Leadership skills (ability to take charge; set objectives; drive to results; team player).

Skillful in organization of work and in principles of time management.

Ability to contribute to the quality of care being rendered through constructive communication with primary care staff.

Good communication skills and ability to establish good rapport with other staff members.

Demonstrated ability to work with patients and employees. Demonstrated ability to work in a proactively diverse and inclusive organization.

Must have excellent written communication by writing clearly and informatively and edits work. Demonstrates accuracy thoroughness and follows through on commitments.

Must practice a high level of confidentiality and be able to effectively respond to questions from employees, managers and outside entities. Must have excellent communication skills, both verbal and written. Must be able to work with others to resolve issues and maintain composure in an environment of changing priorities.

Must have knowledge of all company policies and procedures. Must be able to work on a timetable, follow instructions, responds to management direction and solicits feedback to improve performance. Should have excellent character references and solid work background. Must be able to read, write and speak English. Spanish is preferred. Must have knowledge and proficiency of office computer equipment and software. Demonstrate ability to multi task and work in a fast-paced office setting. Proven ability to cope with conflict, stress and crisis situations.

TRAINING REQUIREMENTS

Form Training

       o Delay in Sevice Initiation Form

       o 1 st Start of Care Form

       o Interruption in Service Form

       o Reporting complaints of abuse, neglect, and exploitation to PHC Manager

Texas EVV Customer Home Screen Training

Standard Operating Procedure Client Entry Training

Standard Operating Procedure Schedule Entry for Texas EVV Customer Training

Standard Operating Procedure EVV call process training

Standard Operating Procedure Small Alternative Device Procedure Training 

Standard Operating Procedure for Land Line Call Training

Standard Operating Procedure Call Manager/Scheduling Training

Call Manager Icons and Status Colors training

DRIVING & OTHER REQUIREMENTS

Must have and maintain a valid state driver license, have a registered and reliable vehicle that meets state law standards, and meets the insurance standards of company. Position requires travel between company sites as well as the community. PHYSICAL REQUIREMENTS & WORKING CONDITIONS The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.