Clinical Patient Care Advocate

Senior Care Advocate

Location: Lynwood, CA
Schedule: Monday - Friday, 8 a.m. to 4:30 p.m.
Employment Type: Temp to Hire

Responsibilities:

• Assist the PACE IDT in coordinating essential PACE services to ensure participant satisfaction and retention through high-quality customer service.
• Address participant inquiries, service requests, eligibility issues (Medi-Cal, Medicare), complaints, and appeals.
• Document and process participant incident reports, involuntary disenrollments, and facilitate satisfaction surveys and participant experience activities.
• Provide linkage and referrals to community resources for participants and their families as needed.
• Collaborate with interdisciplinary teams to achieve program and organizational goals while adhering to State and Federal regulations.

Qualifications:

• High School diploma or equivalent with a minimum of 2 years’ customer service experience required; Bachelor’s degree preferred.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits required; PACE program knowledge preferred.
• BLS/First Aid certification required.
• Experience in PACE operations, managed care, or healthcare settings serving the frail or elderly preferred.
• Bilingual in Spanish preferred but not required.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Medical Specialty:

• Geriatrics

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• working with the physically and mentally impaired: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• BLS Certification (Required)

Ability to Commute:

• Lynwood, CA 90262 (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $24 - $26