Transplant Case Manager IV

Medica’s Case managers provide a member-centered, evidence-based model of care across multiple products (Medicare Advantage, State Public Programs, Commercial and Individual and Family).  The Case Management program aims to serve the members with highest needs and help them navigate the health system. The program is designed to telephonically serve them by understanding each individual’s care goals, coordinate care across multiple providers and assist with finding community resources to support their needs and goals. 

These actions enable the case manager to reduce the illness burden for individuals and their families while decreasing healthcare cost.

The role’s deliverables are related to process-oriented outcomes:

• All members with complex illness are fully aware of their plan of care
• All providers caring for our members with complex illness are fully aware of the plan of care
• All Medica care management services assisting with the case are fully aware of the plan of care
• Outcomes are comprehensive plan-of-care-driven

Additional responsibilities include:

• Establishing care management accountabilities and holding those resources accountable
• Engaging the member and provider care team in care plan discussions
• Member (family) engagement
• Targeted program design and implementation 

Qualifications:

• Associate's or Bachelor's degree in Nursing
• 7 years of clinical/acute care experience
• Advanced experience in targeted transplant programs
• Utilization Management / Prior Authorization experience helpful, however not required
• Experience managing multiple computer systems and tools
• Experience and at ease working with various populations: multiple age groups, ethnic and socioeconomic backgrounds, medical, surgical backgrounds and a generalized level of understanding across specialty care areas

Licensure/Certification:

• Current, unrestricted RN license in the state of residence
• Certified Case Manager (CCM) preferred, or ability to obtain within two years of hire 

Skills and Abilities:

• Professional demeanor: Engaging, persistent and assertive. Empathetic, pragmatic, prescriptive.
• General working knowledge of how various health care services link together (the health care continuum)
• Excels in communication with physicians and health care providers.
• Excellent internal and external customer service skills, strong decision making skills
• Ability to think creatively and be comfortable taking the lead in negotiating and accessing resources
• Ability to have positive impact on team by modeling and supporting change
• Understand, articulate and support the organization’s mission, vision, goals and strategy
• Work efficiently towards department benchmarks
• Excellent verbal and written skills and the ability to present in a group setting
• Ability to work positively in a fluid, ever-changing environment
• Ability to thrive in fast-paced setting and make decisions under stress and manage multiple complex issues on a daily basis 

This position is a Hub role, which requires an employee to occasionally come onsite to the designated office – Twin Cities – for applicable heads-up work. Frequency is determined by business need as decided by leadership.

The full salary range for this position is $79,100 - $135,600. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Medica's commitment to diversity, equity and inclusion (DEI) includes unifying our workforce through learning and development, recruitment and retention. We consistently communicate the importance of DEI, celebrate achievements, and seek out community partnerships and diverse suppliers that are representative of everyone in our community. We are developing sustainable programs and investing time, talent and resources to ensure that we are living our values. We are an Equal Opportunity/Affirmative Action employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Salary : $79,100 - $135,600