Director of Account Management

Description

This is a remote position based in the continental United States

Are you a dynamic leader who thrives on building relationships, driving growth, and delivering outstanding client experiences? If so, this is your opportunity to lead a high-performing team as our Director of Account Management, shaping the future of our client and broker partnerships while driving organizational growth.

This is your chance to make a significant impact, not just on our business but on the clients and brokers who rely on us every day.

ABOUT US

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2 million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com 

WHAT YOU’LL BE DOING

Reporting to the President of our Business Division, you’ll play a pivotal part in designing and executing strategies that maximize client lifetime value, deepen broker relationships, and ensure customer satisfaction. By blending strategic vision with operational excellence, you’ll not only contribute to our revenue goals but also foster a culture of collaboration, accountability, and innovation.

Your main responsibilities will include:

Leading and Growing a High-Performing Team:

• Building, mentoring, and inspiring a team of skilled account managers who excel in delivering exceptional service.
• Providing coaching and development opportunities to empower your team to reach their full potential.
• Driving a culture of accountability, trust, and teamwork while ensuring close collaboration with sales and other departments.

Setting Strategic Direction:

• Crafting and executing a forward-thinking account management strategy that aligns with organizational growth goals.
• Defining and monitoring KPIs for success, including client satisfaction, retention, and growth metrics.
• Partnering with senior leadership to explore new opportunities for client and revenue expansion.

Enhancing Client Growth & Retention:

• Leading initiatives to deepen client relationships and identify opportunities for upselling and cross-selling.
• Conducting regular client business reviews to address challenges, highlight successes, and unlock additional value.
• Ensuring a seamless client experience from onboarding to renewal, supported by efficient processes and a dedicated team.

Empowering Broker Partnerships:

• Building strong, strategic relationships with broker partners, serving as their trusted advisor.
• Creating initiatives that simplify broker interactions through innovative tools, resources, and streamlined processes.
• Collaborating with brokers to develop strategies that drive mutual success in growing revenue and market share.

Driving Operational Excellence:

• Overseeing account management processes to ensure efficiency, consistency, and scalability.
• Utilizing data and analytics to monitor performance, identify trends, and inform decision-making.
• Maintaining cross-functional partnerships with teams like Product, AR, and Claims to deliver a unified experience.

WHAT YOU BRING

• A bachelor’s degree in business, marketing, or a related field (advanced degree preferred).
• At least 8 years of experience in account management, client services, or sales, with 3 years in a leadership role.
• 5 years of experience in Group Benefits, with a deep understanding of broker dynamics.
• Proven success in growing client relationships and achieving revenue goals.
• Exceptional leadership, communication, and interpersonal skills, paired with a strategic mindset.
• Proficiency in CRM systems and a knack for turning data insights into actionable strategies.

WHAT WE WILL PROVIDE YOU

• Competitive base salary, bonuses, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t." 
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

WHY WE THINK YOU’LL LOVE THIS OPPORTUNITY

You’ll be at the forefront of driving growth, simplifying processes, and ensuring our clients and partners succeed. Join us to lead a team that values excellence, innovation, and collaboration—and help shape the future of client and broker success.

If you’re ready to take on this exciting challenge, we want to hear from you! Apply today to be part of our journey. Lead with purpose. Innovate with passion. Drive success.

NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.

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