What are the responsibilities and job description for the Clinic Manager (FM - Springdale) position at Medical Associates of NWA?
Overview
Are you an experienced healthcare leader passionate about creating a positive and supportive environment for both patients and staff? Join our busy, well-established family medicine clinic, a trusted staple in the Springdale community, where you'll work alongside three dedicated physicians and an advanced practice provider to make a meaningful impact every day.
About Our Clinic:
Our clinic thrives on strong relationships—both within our team and with our patients. As a family-oriented workplace, we take pride in fostering a collaborative and caring environment. With low turnover and a culture of mutual respect, we’re looking for a clinic manager who shares our values and commitment to excellence.
Position Details:
- Schedule: Full-time, Monday through Friday, 8 AM - 5 PM (some additional hours as needed).
- Role: Oversee the day-to-day operations of the clinic, managing 13 staff members under the guidance and supervision of the clinic physicians and MANA administrators
What We’re Looking For:
- A team-oriented leader with proven experience managing a medical practice or similar setting.
- Strong attention to detail and the ability to make sound, independent decisions.
- Exceptional interpersonal skills, capable of building trust and fostering a culture of collaboration.
- A proactive communicator who values transparency and prioritizes staff engagement.
Why Join Us?
We value and trust our clinic manager as an integral part of our team. You’ll enjoy the autonomy to make key operational decisions and the support of a team that truly cares about each other. As a clinic deeply rooted in the Springdale community, this is a unique opportunity to lead an established practice with a long-standing reputation for excellence.
About MANA Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services.
Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.
- Personalized environment
- Quality patient experiences
- Physicians that care for your wholistic well-being
- A learning organization that cares for employees in every stage of career
What We OfferAt MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:
- Comprehensive Benefits –
- Medical & dental
- 401(K) match and profit sharing
- Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
- Employer paid life, long-term & short-term disability benefits
- One-On-One Training and Development
Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibilities
- Develop and direct overall clinic operations, establishing strategies and direction for all departments.
- Initiate and implement strategic plans to optimize resources and achieve clinic objectives and annual goals.
- Ensure smooth clinic operations while maintaining a patient-centered focus.
- Lead and inspire a collaborative team environment where each staff member feels heard, valued, and supported.
- Promote clear communication and prioritize staff feedback to enhance team cohesion and morale.
- Drive a positive experience for both patients and staff by paying close attention to operational details and fostering excellence.
- Provide supervision of all personnel including hiring, firing, and disciplinary action for clinic staff
- Develop and administer policies and procedures; implement changes in a timely manner
- Provide monthly practice analysis reports to physicians and spreadsheets to accounting department for monthly financials
- Organize, coordinate, and attend meetings; prepare minutes
- Work closely with and ensure effective communications with central billing office regarding billing, collections, and insurance
- Oversee Value Based programs and work closely with the Clinical Care Coordinator
- Handle patient complaints and staff conflicts
- Approve clinical and business office supply orders and all accounts payable vouchers
- Assist with overflow phone calls and front desk, business office, and patient care duties as needed
- Oversee routine building maintenance and handle after-hours emergency calls (fire department/police department)
Qualifications
- High school diploma or GED
- 3 years related experience and/or training
- 12 – 18 months related management experience and/or training
