What are the responsibilities and job description for the Referral Coordinator position at Medical Associates of NWA?
Overview
This position acts as a liaison between hospitals, physicians, patients, and other referral sources and reviews incoming referrals for completeness while following up for additional information if necessary.
This Referral Cordinator will work to establish and maintain positive relationships with customers and referral sources. Responding to patient and referring offices requests in a timely manner.
About MANA Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services.
Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.
- Personalized environment
- Quality patient experiences
- Physicians that care for your wholistic well-being
- A learning organization that cares for employees in every stage of career
What We OfferAt MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:
- Comprehensive Benefits –
- Medical & dental
- 401(K) match and profit sharing
- Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
- Employer paid life, long-term & short-term disability benefits
- One-On-One Training and Development
Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibilities
- Connect, route, and relay incoming calls to appropriate personnel.
- Coordinate referrals from providers to appropriate Specialist Office.
- Establish and maintain positive working relationships with current and potential specialist office.
- Respond to patients or specialist office with updates in a timely manner.
- Process and route faxes to relevant departments or personnel within the organization.
- Maintain accurate patient records.
Qualifications
- Prior Medical receptionist or Referral Coordiantor exprience is preferred but not required.
- Equivalent to four years high school or GED.
- Understanding of medical terminology.
- Proficiency with electronic health records (EHR) systems.
- Excellent communication and organizational skills.
