What are the responsibilities and job description for the Practice Manager position at Medical Associates Plus?
Job Summary
Responsible for the general day-to-day operations of the Medical Associates Plus practice location assigned. He/she monitors all activities relating to customer service and collaborates with team members to ascertain a smooth operation. The Practice Manager works closely with a disciplinary team of other managers to ensure input into the overall center operations and ensures efficient operations of the Center.
DUTIES And RESPONSIBILITIES
Responsible for the general day-to-day operations of the Medical Associates Plus practice location assigned. He/she monitors all activities relating to customer service and collaborates with team members to ascertain a smooth operation. The Practice Manager works closely with a disciplinary team of other managers to ensure input into the overall center operations and ensures efficient operations of the Center.
DUTIES And RESPONSIBILITIES
- Assists with the development and administering of policies and procedures for operation of the Center.
- Oversight of patient care; patient registration; collections management; training and supervision of clerical and supportive staff; purchasing; and accounts receivable management.
- Always works as a team player to provide quality patient care, whether direct or indirect.
- Supports Performance Improvement and Patient Safety activities.
- Manages the front-end Accounts Receivable function to include ensuring timely and accurate registration, coding, charge entry and collections. Oversees data processing support for Accounts Receivable function to ensure necessary point of service support; Performs financial reports as requested.
- Manages purchasing functions for the practice in accordance with MAP procedures and budget.
- Participates in interviews and make recommendations for candidates to be hired.
- Manages practice’s medical records function, ensuring timely and accurate dictation.
- Ensures confidentiality of all patient records. Serves as official custodian of Medical Records.
- Directs the work of Medical Assistants and receptionists in the clinic, plans adequate staffing, coordinates with physician and Nurse Practitioner on patient flow, and daily assignments.
- Maintains and tracks educational requirements, licensure, and credentials for self and staff.
- Assure all supplies are tracked with master list, timely ordering and responding to requests with follow-up weekly to report progress of supplies.
- Maintain employees’ work schedules; coordinate days off and fill in for staff during peak workloads and employee absences.
- Provide training to new employees. Perform employee performance appraisals by due dates.
- Post provider productivity levels to spreadsheets; assists with the preparation and monitoring of the budget.
- Makes deposits for office and maintain daily petty cash counts.
- All other duties as may be assigned from time to time.
- Bachelor’s degree in healthcare administration, Business Administration, Accounting, Health Management, Social Work, or related area preferred (2 years of progressive medical management experience can be substituted for the degree) in addition to experience listed below. Associates degree plus 2 years of Medical Billing and Coding experience may also be accepted.
- Ability to work under pressure.
- Comprehensive knowledge of all available services provided at Medical Associates Plus, community resources, intake and evaluation process, interviewing techniques, managing multiple priorities, problem solving, managing change and conflict.
- Communicating effectively in both written and verbal form.
- Manage time and deal with multiple priorities, problem solve, exercise sound judgment, define problems/barriers, collect data, establish facts and draw valid conclusions, make decisions, maintain confidentiality, listen well, maintain records and data, use computer and various programs to effectively communicate as necessary.
- Ability to maintain quality, safety, and/or infection control standards.
- Individual needs to be compassionate, competent, and assume professional accountability for interactions with consumers, public and staff. In addition, they should be able to function in a team environment, have good work ethics, and a mature understanding of cultural diversity.
- Supervisory skills with program development and management knowledge.
- Must be familiar with governmental agencies which provide forms of assistance, i.e., Medicaid, Medicare, Social Security, etc.
- Must maintain thorough knowledge of rules and regulations for Medicare/Medicaid reimbursement.
- Ability to use personal computer, computer systems/software and other office equipment.
- Must be able to perform all duties with reasonable accommodations
- Able to move intermittently throughout the workday.
- Able to sit or stand for long periods of time.
- Able to cope with interruptions, be flexible and be a team player.
- Possesses sight/hearing senses or uses prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
- Possesses flexibility, personal integrity and the ability to work effectively with other staff members.
- Works in an office environment for long periods of time.
- Work may require sitting for long periods of time, stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.
- Requires manual dexterity sufficient to operate a keyboard and hearing must be in the normal range for telephone contacts.
