Practice Manager

Description

RESPONSIBILITIES:

Responsible for the general day-to-day operations of the Medical Associates Plus.  Ensures efficient operations of the Center.  Assists with the development and administering of policies and procedures for operation of the Center.  This includes daily coordination and direct participation (if needed) of patient care; patient registration; collections management; training and supervision of clerical and supportive staff; purchasing; and accounts receivable management. Participates in and provides administrative assistance for performance improvement activities.  Solicits feedback frequently from key constituents and staff in carrying out above responsibilities.

II.     MAJOR AREAS OF RESPONSIBILITY

1. Always works as a team player to provide quality patient care, whether direct or indirect.  Within scope of licensure, each employee will assist other team members in accomplishing their job duties in order to get the job done.
2. Holds self and team members accountable for knowledge of and full compliance with customer service performance.
3. Participates in planning and in the efficient, effective management of resources. 
4. Supports Performance Improvement and Patient Safety activities.
5. Manages the front-end Accounts Receivable function to include ensuring timely and accurate registration, and collections. Manages purchasing functions for the site in accordance with NIP procedures and budget.
6. Manages practice’s medical records function, ensuring timely and accurate dictation.
7. Ensures confidentiality of all patient records.  Serves as official custodian of Medical Records.
8. Directs the work of Medical Assistants and receptionists in the clinic, plans adequate staffing, coordinates with physician and Nurse Practitioner on patient flow, and daily assignments.   Projects role model for employees and patients.  Serves as a resource for other Clinic employees.
9. Assure all supplies are tracked with master list, timely ordering and responding to requests with follow-up weekly to report progress of supplies.
10. Maintain employee work schedule.  Coordinate days off and fill in for staff during peak workloads and employee absences. Provide training to new employees. Perform employee performance appraisals by due dates.
11. Must be familiar with governmental agencies which provide forms of assistance, i.e., Medicaid, Medicare, Social Security, etc.  Must maintain thorough knowledge of rules and regulations for Medicare/Medicaid reimbursement.
12. Ability to use personal computer, computer systems/software and other office equipment.
13. Prepares accurate and timely monthly census reports.  Produces other reports as requested. 
14. Must have a philosophy of work that is compatible with that of the mission of the Neighborhood Improvement Project, Inc.

Qualifications

III.   QUALIFICATIONS

Education:

A.    Professional level of knowledge normally acquired through completion of a bachelor’s degree in business administration, Accounting, Health Management, social work, or related area required (five years of progressive medical management experience can be substituted for the degree) in addition to experience listed below.

Experience:

         A.     Five years direct healthcare experience required, two of which are in direction/management of medical office operations.

Physical Abilities:

         Able to perform all duties with reasonable accommodation.

IV.   WORKING CONDITIONS:

The Practice Manager position requires interaction with diverse groups, thus working conditions require significant tact and judgement daily.  Nearly all work will be in the physician office environment.

Medical Associates Plus reserves the right to direct its workforce this includes but is not limited to work location, work hours and job duties.