What are the responsibilities and job description for the Practice Manager position at ORTHOATLANTA, LLC?
Description
OrthoAtlanta is seeking a Practice Manager for our Conyers office. The Practice Manager is responsible for general supervision of staff and daily practice operations. This position is responsible for ensuring adherence to the company’s Mission, Vision and Values with delivery of positive patient experience and quality care.
Job responsibilities include:
- Team Management: Supervise staff, including recruitment, engagement, performance management, time management, and conducting daily huddles and staff meetings.
- Human Resources: Monitor employee timecards, approve timesheets and PTO requests, and conduct performance evaluations.
- Quality Improvement: Monitor patient satisfaction surveys and address deficiencies through process improvement initiatives in collaboration with the Area Operations Manager.
- Operations Oversight: Monitor and suggest operational changes, oversee staff schedules, coordinate training, and monitor KPIs and office workqueues.
- Employee Development: Monitor employee productivity, provide feedback and coaching, and organize operational workflows to ensure smooth clinic operations.
- Customer Service: Address concerns of patients, visitors, staff, and physicians in a calm and caring manner.
- Resource Management: Ensure appropriate resources and supplies are available for staff to fulfill their job responsibilities.
- Marketing and Community Engagement: Assist with marketing plans and community activities in collaboration with the Physician Liaison and Area Operations Manager. Analyze Epic referral reporting to assess and drive volume.
- Interdepartmental Collaboration: Work with other ancillary departments to ensure positive patient experiences.
- Provider Management: Manage provider schedules and new provider onboarding in collaboration with the Area Operations Manager.
- Communication: Communicate updates from management and vice versa.
- Compliance: Ensure adherence to legal and company policies and procedures, and take disciplinary actions as needed.
- Financial Management: Responsible for End of Day financial deposits, including reporting, daily deposits, and cash drawers.
- Representation: Participate in conferences, meetings, and organizational initiatives as assigned by the Area Operations Manager.
- Facility Management: Facilitate maintenance and repairs for facility and equipment needs in collaboration with the Area Operations Manager.
- Process Adherence: Oversee practice adherence to established DME processes.
Requirements
- High School Diploma or equivalent
- 3 years Healthcare Experience
- Proven experience as a leader
- Familiarity with company policies and legal guidelines for healthcare
- Ability to learn a variety of job descriptions
- Outstanding leadership skills
- Ability to build trust with physicians and co-workers
- Ability to keep a positive attitude in a fast-paced environment
- Ability to work as part of a team
- Must be able to work independently
- Must be detailed oriented
- Strong organizational and time management skills
- Excellent verbal and written communication skill
- Strong sense of discretion and professionalism
