What are the responsibilities and job description for the Talent and Development Specialist position at Medical Associates?
Medical Associates is hiring an HR Talent & Development Specialist to join the team!
Where You Will Be Working:
Medical Associates Clinic and Health Plans is a well-regarded multi-specialty group practice AND a strong, growing health insurance company. Our 1100 health care and health insurance professionals lead the way in providing quality healthcare and top-notch insurance products in Northeast Iowa, Southwest Wisconsin and Northwest Illinois. This is an onsite position based out of the HR department at the West campus in Dubuque, Iowa and helps support the entire business.
What You Will Be Doing:
As a Talent & Development Specialist, you will be responsible for planning, creating, developing, and delivering training and development programs for employees. You will be involved in conducting needs assessments, developing measurement instruments for instructional programs, and delivering content. You will work closely with Medical Associates Leaders and members the HR Team in all aspects of training, new hire onboarding and employee development. Additionally, as the Talent Development Specialist, you will utilize organizational and communication skills to support the coordination and roll-out of company-wide projects.
- Design, deliver, and evaluate training programs to meet organizational goals and address individual skill gaps, including facilitating workshops, seminars, and one-on-one coaching sessions.
- Implement and administer the company’s Learning Management Systems (LMS).
- Track and assess learning effectiveness through metrics and feedback, making improvements as needed.
- Maintain and update e-learning platforms and training documentation to ensure relevance and engagement.
- Coordinate and facilitate new employee onboarding.
- Serve as a Safety Committee ad-hoc member, attend regular meetings and develop safety training as needed.
- Provide project coordination support for company-wide projects as identified.
- Perform all other duties as assigned.
What Skills You Bring:
- Excellent communicator (oral and written) with strong customer service skills and the ability to maturely handle challenging conversations.
- Strong emotional intelligence and interpersonal skills with ability to relate well with others.
- Sound organizational skills with attention to detail and the drive to get things done and done well.
- Flexibility and teamwork skills that enable you to successfully partner with a variety of leaders and proactively tackle challenges with the rest of the HR Team.
- Focus on self-development and willingness to continually learn new things and to grow in your career.
Schedule: Core HR business hours are Mon-Fri 8:00-5:00 with occasional needs to work earlier or later as needs dictate. This is a salary position with full benefits eligibility.
Our Excellent Benefits Package Includes:
- Single or Family Health Insurance with discounted premium rates for wellness program participation.
- 401k with immediate matching (50% on the dollar up to 7% of pay) additional annual Profit Sharing
- Flexible Paid Time Off Program (24 days off/year)
- Medical and Dependent Care Flex Spending Accounts
- Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.
Expectations:
- Communicate regularly with HR Manager of Recruiting and CHRO regarding training, development and project management priorities and plans while operating relatively autonomously on a day to day basis.
- Exhibit strong emotional intelligence and interpersonal skills, fostering positive relationships with leaders, employees, and customers.
- Collaborate with leaders, HR, and other subject matter experts to identify and develop performance-driven training programs.
- Design, organize, plans, and deliver onboarding, skills training, and development programs, creating or sourcing necessary materials.
- Conduct training using diverse methods including discussions, lectures, simulations, role-playing, videos and online learning.
- Track training and development activities, attendance, assessments, and feedback to evaluate effectiveness.
- Manage the training budget and maintain records and reports of expenses.
- Utilize project management resources, provide status updates on key projects, and stay current on instructional methodologies.
- Foster a friendly, respectful, professional and proactive working relationship within MA and with external contacts. Facilitate a cooperative, helpful work environment within the department and all departments and employees. Team player and willing to help out with various tasks, projects or assignments as needed.
- Maintain confidentiality regarding Medical Associates, clients, and employees.
Knowledge & Skills:
Experience: Three to five years of similar or related experience. Certification in learning a development and/or project management is preferred.
Education: Equivalent to a four-year college/Bachelors degree – preferably in education, business or a related field.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: Excellent verbal, written and presentation skills are required. A teamwork orientation is required. Strong analytical and quantitative skills preferred. Excellent organizational skills and attention to detail. Adept with a variety of multimedia training platforms and methods. Ability to evaluate and research training options and alternatives. Ability to design and implement effective training and development. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite, SharePoint, and training related software.
