Patient Care Coordinator

Patient Care Coordinator – Boutique Medical Practice
Full-Time | 30–32 hours/week | 4-Day Work Week

Are you someone who exudes warmth, professionalism, and empathy? Do you have a natural ability to connect with others, make them feel at ease, and communicate clearly and confidently—on the phone and in person?

Our private medical weight loss and aesthetic medicine practice is looking for a Patient Care Coordinator to join our close-knit team. If you enjoy promoting wellness, helping others feel seen and heard, and thrive in a role that blends customer service with administrative efficiency, we’d love to hear from you.

Note: This role is ideal for someone with strong emotional intelligence, excellent boundaries, and a naturally welcoming presence.About the Role

You will be the first and last impression patients have when visiting our practice. The right candidate will bring poise, kindness, and a sense of calm to every patient interaction—while maintaining high standards of confidentiality, professionalism, and teamwork.

Key Responsibilities:

• Warmly greet patients and create a welcoming, organized front office experience
• Answer phone calls using a friendly, confident tone, following scripts to assist new patient inquiries and schedule appointments
• Confidently guide phone conversations with prospective patients, keeping the interaction focused and goal-oriented with the ultimate objective of booking an appointment
• Check patients in and out, collect payments, and manage end-of-day reconciliation (Z-out)
• Accurately enter and verify patient and payment information in our EMR system
• Coordinate follow-up appointments and communicate effectively with providers
• Maintain HIPAA-compliant records and safeguard patient privacy at all times
• Occasionally assist clinical staff by rooming patients, taking vital signs, and administering basic injections (training provided)

What We’re Looking For

• A natural communicator with emotional maturity and professionalism
• Someone who thrives in a structured, respectful, and supportive team environment
• A flexible team player who can occasionally float between our Matthews and Ballantyne offices
• Self-starter who brings positive energy, attention to detail, and a proactive mindset

Requirements

• Strong phone and interpersonal skills—professional, articulate, and kind
• Comfortable learning new technology (EMR/CRM systems, payment processing)
• Understanding of HIPAA (we’ll train if needed)
• High level of integrity and confidentiality
• Reliable transportation; must be available for both locations as needed
• Associate’s degree or medical assistant/phlebotomy/EMT certification a plus

Job Type: Full-time

Pay: $17.15 - $19.45 per hour

Expected hours: 30 – 32 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Paid training
• Retirement plan

Schedule:

• Day shift
• No weekends

Education:

• Associate (Preferred)

Ability to Commute:

• Matthews, NC 28105 (Required)

Work Location: In person

Salary : $17 - $19