What are the responsibilities and job description for the Front Desk Lead position at Medical Center Ophthalmology Associates?
Company Overview:
Qualifications:
Medical Center Ophthalmology Associates located in San Antonio Texas offers compassionate care for every eye condition. (MCOA) Board certified physician's offer comprehensive eyecare their team is totally dedicated to help you see better.
Position Summary:
The Front Desk Lead will perform a variety of clerical and patient services necessary to maintain an efficient flow of operations within clinical/ surgical office setting. The front desk lead will support our 5 San Antonio offices with a rotating schedule based on where the need is for that day. Due to the busy nature of our practices, this position may be required to work outside of an 8-hour workday as needed by the practice.
Responsibilities:- Supports the Office Manager by serving as a leader within the Front Desk department, including assisting with reports, team member schedules, patient concerns, and other duties as needed.
- Provides a welcoming environment with a high level of customer service for patients to check in and out of their medical appointments.
- Responsible for ensuring patient demographic information is correct.
- Responsible for ensuring correct payment amounts are collected for various visit types.
- Answers multiple phone lines, schedules appointments, assembles, maintains, locates, and files medical records.
- Communicates effectively with other departments (call center, clinic, etc.) to ensure patients receive the highest quality of care.
Qualifications:
- EDUCATION: Minimum high school diploma or equivalent
- WORK EXPERIENCE: Minimum four years’ experience in a medical office/health care setting required.
- COMPUTER SKILLS: Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
- MEDICAL TERMINOLOGY (preferred)
- Detailed and can work with a sense of urgency when needed while providing exceptional customer service.
- Minimum four years’ health care insurance experience
- Strong computer knowledge and skills with a minimum typing speed of 30 WPM
- Strong desire to assist others and provide excellent customer service
- Must be highly dependable and organized
- Outstanding interpersonal skills
- The ability to learn quickly, retain training, problem solve and think independently