What are the responsibilities and job description for the Customer Service Representative (FT Mon-Friday 8:30a - 5:00p) position at Medical Clinic of Houston?
SUMMARY :
Communicates with internal and external individuals to obtain information, resolve issues, and maximize reimbursements for services. Monitors accounts to ensure correct reimbursement is received. Works closely with the manager and supervisors in formulating and implementing departmental objectives
Primary Responsibilities
- Answers incoming calls.
- May provide coordination of billing activities among peers, including recognition of problems and researching options for the manager.
- Performs billing / verification as assigned.
- Calculate out of packet amounts for advanced services.
- Contact patient with anticipated amount due.
- Responds to inquiries regarding patient accounts with appropriate and accurate information in a professional manner.
Education, Experience, and Knowledge
Physical Requirements
