What are the responsibilities and job description for the Vice President of Operations position at Medical Device Manufacturing?
**Medical Device Manufacturing Operations Leader**
We're seeking a hands-on, execution-focused VP of Operations or General Manager to help scale our newly acquired company. This role is about building structure where there's growth, leading through managers, and ensuring that every part of the operation runs smoothly, efficiently, and profitably.
Key Responsibilities:
- Operational Ownership: Drive execution across core functions: intake, insurance verification, documentation management, sales support, resupply, and RCM — through close collaboration with departmental leaders.
- Partner with Call Center Director and Sales Leadership: Improve intake performance, lead conversion rates, and patient experience.
- Build Clear SOPs and Scorecards: Ensure consistent performance and scalability.
- Develop Escalation Paths and Workflows: Maintain throughput as patient volume grows.
- Infrastructure for Scale: Build and optimize org structure, hiring plans, and accountability systems to support high-growth operations.
- Identify Operational Inefficiencies: Remove bottlenecks that impact throughput or gross margin.
- Improve Interdepartmental Communication: Especially between intake, documentation, and order processing.
- Define and Reinforce Standards: Around turnaround times, contact attempts, and documentation flow.
- Resupply Program Execution: Oversee the operational side of resupply — managing patient outreach cadence, order windows, and compliance with payer guidelines.
- Work with Resupply Leadership: Build volume and improve retention, without increasing patient drop-off or support burden.
- Implement Tracking Mechanisms: For resupply KPIs: eligible patients contacted, reorders completed, conversion rates, etc.
- Documentation & Compliance Integration: Operationalize documentation capture and review within intake and order teams — ensuring consistent adherence to payer rules.
- Collaborate with Compliance Leads and Tools: Integrate coverage criteria into workflows.
- Ensure Staff Understanding: Of documentation rules and trained to work within them.
- KPI and Performance Management: Own operational KPIs across intake, documentation, order processing, and RCM.
- Set Expectations with Departmental Leads: Using dashboards, team reviews, and performance routines.
- Monitor Unit Economics: Staffing efficiency, and departmental cost structures.
- Cross-Functional Execution: Be the operational
