What are the responsibilities and job description for the Operations Specialist position at Medical Guardian?
Company Overview:
Medical Guardian is a fast-growing and leading provider of medical alert systems and services, dedicated to enhancing the safety, independence, and quality of life for our member-base of over 600K subscribers. We are committed to delivering exceptional service to our partners and members while driving operational efficiency and excellence across all business lines.
Position Overview:
The Operations Specialist plays a crucial role in ensuring seamless service operations across all business lines. This position is responsible for handling a variety of technical and operational tasks, including CRM case management, device activation support, partner assistance, and process improvement initiatives. The ideal candidate will have a strong technical background, keen attention to detail, and the ability to multitask effectively in a fast-paced environment.
Schedule: Monday through Friday from 9:00 AM EST to 5:30 PM EST
Hybrid: 2 days on-site (Tuesday & Wednesday)
Key Responsibilities:
Medical Guardian is a fast-growing and leading provider of medical alert systems and services, dedicated to enhancing the safety, independence, and quality of life for our member-base of over 600K subscribers. We are committed to delivering exceptional service to our partners and members while driving operational efficiency and excellence across all business lines.
Position Overview:
The Operations Specialist plays a crucial role in ensuring seamless service operations across all business lines. This position is responsible for handling a variety of technical and operational tasks, including CRM case management, device activation support, partner assistance, and process improvement initiatives. The ideal candidate will have a strong technical background, keen attention to detail, and the ability to multitask effectively in a fast-paced environment.
Schedule: Monday through Friday from 9:00 AM EST to 5:30 PM EST
Hybrid: 2 days on-site (Tuesday & Wednesday)
Key Responsibilities:
- Manage CRM case queues related to Technical Support, Operations escalations, Portal issues, Dispatch alerts, and Service Orders
- Troubleshoot and resolve device activation and order shipment issues
- Respond to partner support requests in a timely and professional manner
- Identify inefficiencies in current operations and assist in developing strategies to improve workflows and reduce costs
- Provide training to operational staff on new systems and procedures
- Assist with process documentation to ensure clarity and consistency
- Perform additional operational support tasks as needed
- Associate's Degree or equivalent work experience
- Strong technical background with problem-solving skills to diagnose and resolve issues efficiently
- Excellent attention to detail and organizational skills
- Ability to manage multiple tasks with a sense of urgency and adaptability
- Strong communication skills, with the ability to convey insights to various stakeholders effectively
- Comfortable working in a fast-paced environment and consistently meeting performance goals
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other reporting tools; CRM system experience is a plus
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
