What are the responsibilities and job description for the Medical Secretary/Patient Care Assistant (PCA) - Front Desk position at Medical Health Associates of Western New York PLLC?
Description
We are looking for Medical Secretaries/Patient Care Assistants (PCA) to join our Team! The Medical Health Associates of WNY (MHA) is the largest pediatric group practice in Western New York, and the Medical Secretary/Patient Care Assistant will provide excellent customer service to patients and families in an office setting. This is an on-site position, not eligible for remote work.
Full-time and part-time positions are available at the following locations:
- Western New York Pediatrics (Orchard Park) (Full Time Openings)
- Williamsville Pediatrics (Williamsville) (Full Time Openings)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administrative Duties (may include, but not limited to):
- Greet patients and visitors, check-in patients and direct to appropriate waiting areas.
- Ensure all forms, consents, and screenings are completed by patients and/or parents.
- Answer/direct incoming phone calls and retrieve/direct messages from voicemail lines.
- Schedule and confirm appointments; perform follow-up on missed appointments.
- Compile information and maintain patient record in Electronic Medical Record system.
- Receive and route messages and documents (such as lab results) to appropriate staff.
- Answer billing questions left on the billing line.
- Confirm insurance eligibility through online verification tools.
- Collect co-pays and balances, post charges and run reports for end of day balance sheet.
- Complete record requests for transfer; transmit medical records (mail, email, fax, EMR).
- Facilitate patient flow and communicate delays with patients and providers.
- Check-out patients, schedule future appointments, and assist with referral process.
Other Duties (may include, but not limited to):
- Demonstrate the primary goal of customer satisfaction through positive interactions with patients, parents, providers, colleagues, and other members of the patient care team in a respectful, courteous, confidential, and caring manner.
- Participate in quality assurance/quality improvement programs and activities within the practice setting.
- Attend and participate in required in-service and mandatory meetings for continuous quality improvements.
- Support change and new programs to improve patient care and staff morale.
- Protect the privacy and security of confidential and sensitive patient information.
- Assist with training and serve as a resource for other staff.
- Perform any other tasks as assigned by the manager, or as directed by a provider.
Requirements
ESSENTIAL SKILLS
- Enjoy working with infants, children, teens, and young adults.
- Customer service skills, interpersonal skills, and team player mentality.
- Display empathy, compassion, patience, sensitivity, and understanding.
- Strong communication skills.
- Organizational skills, time management skills, and attention to detail.
- Ability to work well under pressure and remain calm.
- Flexibility and Adaptability.
- Critical thinking and creative problem-solving skills.
- Demonstrate good judgment and decision-making skills.
- Display initiative, motivation, and a willingness to learn.
- Maintain patient confidentiality and uphold professional ethics.
CORE VALUES
- MHA employees make a positive IMPACT by demonstrating the Company’s Core Values while in the workplace: Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent.
- One year of experience in customer service, clerical, or reception preferred.
- Basic computer literacy.
- Proficiency with medical record technology.
- MEDENT experience/knowledge preferred.
COMPENSATION: The range of pay for this position is $15.91 - $20.00 per hour
*Starting pay will vary based upon education and experience*
Salary : $16 - $20
