What are the responsibilities and job description for the Member Services Representative (Bilingual English & Spanish) position at Medical Home Alliance?
Description :
IMA Medical Group is seeking to hire a full-time Member Services Representative who offers exceptional support to our patients by answering phone calls, and greeting, and assisting our patients. If you have a welcoming demeanor and the desire to help others, read on!
This position comes with a typical schedule of 8 : 30 am-5 : 30 pm, Monday-Friday. We also offer excellent benefits including low-cost medical, dental, and vision insurance as well as paid time off (PTO), a 401(k) plan, company-paid life insurance, and supplemental ancillary benefits. If this sounds like the right opportunity for you, apply today!
ABOUT IMA MEDICAL GROUP
IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With more than 20 locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience at each visit. That is the peace of mind and convenience that our patients deserve.
We know that we would not be able to do this without our outstanding team. Together, we strive to be the number one choice for primary care in the communities that we serve. We recognize the hard work that our employees put in and offer competitive pay, excellent benefits, and an awesome work environment.
A DAY IN THE LIFE OF A MEMBER SERVICES REPRESENTATIVE
You will be assisting our clinics by answering phone calls from our patients in our customer services environment. You will be scheduling appointments or notating messages directly from our patients working along a team of individuals.
Requirements :
We require our candidates to possess these minimum qualifications :
- High school diploma or equivalent
- 1 year of experience in a call center (medical field preferred)
- Bilingual (English / Spanish)
Do you have excellent written and verbal communication skills? Are you a customer service rockstar? Do you enjoy interacting with people and caring for them? Are you organized and able to multitask and manage your time efficiently? Are you detail-oriented? Do you work well in a team environment but also independently? If so, you may be perfect for this position!
IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances.
IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program.
IMA maintains a drug-free workplace in accordance with applicable Federal and State laws.
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