What are the responsibilities and job description for the Customer Support Specialist position at Medical Management Resources?
IF YOU HAVE BEEN IN THE MEDICAL BILLING PROFESSION AND ARE LOOKING FOR A CHANGE TO A SOFTWARE SUPPORT ROLE, THIS MAY BE A POSTION OF INTEREST TO YOU!
Medical Management Resources, Inc. is seeking to fill a full time position responsible for providing effective customer service and training for all internal and external customers who utilize our medical billing software and internal applications including AthenaIDX for Group Management and Epic software.
The Customer Support Specialists will receive, investigate and respond to all customer inquiries; professionally handle customers issues; obtain customer feedback information as necessary; and provide timely feedback to clients regarding software and/or PC capabilities and/or customer concerns. Other responsibilities include:
- Basic Troubleshooting of Connectivity
- Provide support of PCs and Windows OS issues
- Develop training course curriculums for various company wide applications
- Presents and trains internal and external clients on a regular basis
- Completes documentation of relevant customer support materials
- Facilitates and/or participates in project management
- Participates in inventory and asset management.
If you have excellent organizational skills and the ability to manage multiple priorities and concurrent deadlines with exceptional attention to detail, a strong customer orientation, and excellent interpersonal and communication skills and are looking for a team environment, please send your resume and cover letter! This position provides for the ability to learn and grow through the extensive internal training process and develop strong research and resolution skills. Knowledge of medical billing processes, PC/Technical skills and other resources and applications along with the interest in participating or leading special projects is a plus! Computer proficiency in AthenaIDX for Group Management or Epic software, knowledge of the revenue cycle as well as front and back-end billing processes preferred.
Prior experience in Information Technology or Customer Support is not necessary due to the extensive training for this position! On the job training is provided for all aspects of the position.
MMRI offers competitive salaries and benefits; should be flexible and able to work a various but limited schedule which may begin at 5:30am EST. Pay $20 - $24 per hour.
Salary : $20 - $24
