What are the responsibilities and job description for the Customer Support Specialist position at Peterson Technology Partners?
Job Description
Key Responsibilities
Benefits: PTO, Health Insurance, 401(k), and more
IND123
Key Responsibilities
- Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.
- Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.
- Cultivate close relationships with customers and internal sales teams, providing proactive sales support.
- Address customer inquiries over the phone and in-person.
- Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.
- Process customer payments and maintain accurate internal reports.
- Make outbound calls to current customers to schedule additional services or offer maintenance plans.
- Perform outbound collection calls and handle over-the-counter customer orders.
- Address customer complaints effectively, ensuring the appropriate changes are made.
- Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.
- Complete contract forms, address change records, or issue service discontinuance orders using computer systems.
- Handle unresolved customer grievances, referring them to designated departments for further investigation.
- Determine charges for services requested, arrange for billing, or collect deposits/payments.
- Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.
- Upsell new or additional services or products.
- Carry out any other duties assigned by the Office Manager.
- Forklift experience is preferred.
- 1 years of customer service experience
- High school diploma or GED
- Moderate proficiency in Microsoft Word and Excel
- Customer service experience, preferably in a sales/marketing environment
- Experience in data entry
- Computer proficiency, particularly with Microsoft Office
- Fluency with the Windows operating system and basic knowledge of MS Excel and MS Word
- Ability to learn a proprietary customer service program
- Excellent interpersonal and communication skills (verbal/written)
- Professional phone etiquette
Benefits: PTO, Health Insurance, 401(k), and more
IND123
Salary : $20 - $22
