CRM Business Systems Analyst I - IV

Business Systems Analyst II

Provides the interface between the business and information technology areas with an understanding of priorities and high-level concerns of both areas. Works with business partners to analyze / prioritize business requirements and reviews / produces specifications for any change to technology applications. Works with the systems development team throughout the project life cycle to ensure that they provide systems solutions to meet business needs. Assists in the development of the business case and project estimates for the proposed solution.

Business Systems Analyst III

Provides the interface between the business and information technology areas to identify business requirements based on an understanding of priorities and high-level concerns of both areas. Works with the systems development team throughout the project life cycle to ensure that they provide systems solutions to meet business needs. Facilitates development of the business case and project estimates for the proposed solution. As required, functions as a project leader on small-scope projects.

Business Systems Analysts IV

Provides the interface between the business and information technology areas with an understanding of priorities and high-level concerns of both areas. Coordinates and leads the systems development team throughout the project life cycle (including post implementation) to ensure that they provide systems solutions to meet business needs. Develops the business case and project estimates for the proposed solution. Functions as a project leader on projects.

Responsibilities :

Business Systems Analyst II

• Captures business needs and shapes requirements through dialogue with business partners and IT. Assists in the development of the business case and project estimates for the proposed solution.
• Supports the development of documentation of solutions and verifies against user requirements.
• Assists in conducting design reviews and walkthroughs to communicate systems designs and validate proposed solutions.
• Leads the testing, implementation, and training phases of systems projects.
• Provides project management support as needed.
• Engages in continuous education and staff development.
• Performs other duties as assigned.

Business Systems Analyst III

• Captures business needs and shapes requirements through dialogue with business partners and IT. Leads the development of the business case and project estimates for the proposed solution.
• Research alternative solutions, develops documentation of solutions and verifies against user requirements. Obtains approval on requirements.
• Leads the testing, implementation, and training phases of systems projects.
• Coordinates design reviews and walkthroughs to communicate systems designs and validate proposed solutions.
• Provides project management leadership and coordination as needed.

Business Systems Analyst IV

• Creation and maintenance of end-to-end automation of deployment, monitoring, and infrastructure management.
• Build and configure delivery environments to support SDLC processes.
• Creation and enforcement of governance around development quality and security processes.
• Develop custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Troubleshoot issues in preproduction environments and assist in successful elevation of development.
• Document and recommend improvements and enhancements for our SDLC process.
• Teach and train peers and developers on tooling and processes to help improve efficiency of their work.
• Performs other duties as assigned.

Qualifications :

Business Systems Analyst II

Education and Experience

• Bachelor’s degree in Computer Science, business or related field.
• 2 year’s experience as a business analyst.

Technical Skills and Knowledge :

• CRM experience preferred.
• Strong technical writing skills.
• Advanced understanding of the systems development life cycle.

Business Systems Analyst III

Education and Experience

• Bachelor’s degree in Computer Science, business or related field.
• 5 year’s experience as a business analyst.
• 1 year of experience in project management.

Technical Skills and Knowledge :

• CRM experience preferred
• Advanced understanding of system design concepts.
• Advanced understanding of the systems development life cycle.
• Working knowledge of project management practices.

Business Systems Analyst IV

Education and Experience

• Bachelor’s degree in Computer Science, business or related field.
• 6 year’s experience as a business analyst.
• 2 year’s experience in project management.

Technical Skills and Knowledge :

• CRM experience preferred
• Advanced understanding of system design concepts.
• Advanced understanding of the systems development life cycle.
• Working knowledge of project management practices.