What are the responsibilities and job description for the Clinical Operations Manager position at Medical Oncology Associates of San Diego?
Medical Oncology Associates of San Diego is a proud partner of One Oncology's network of the nations leading oncology practices.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description :
Objective : The Clinical Operations Manager is responsible for scheduling, supervising and coordinating clinical staff (RNs, Medical Assistants, Phlebotomists, Pharm Techs) and activities at multiple clinics to provide quality, cost-effective care. Will be responsible for establishing / maintaining positive working relationships with all staff, practice leadership, and providers. Will ensure exceptional customer service through monitoring, policy implementation, and patient satisfaction. The Clinical Operations manager will assist with staff scheduling; staffing; planning; customer service; new practice integrations, and staff recruiting. Will serve as the lead on value-based care programs (MIPS), implementation, analytics, and reporting.
Responsibilities / Essential Functions :
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodations.
- In collaboration with the Director of Operations supervises all clinical staff of designated and / or assigned areas.
- Manages daily clinical operations and coordinates the daily work activities, staffing, and schedules.
- Assists physician needs related to daily clinical operations.
- Responsible for handling patient inquiries and collaborating with Operations Manager with overall clinic patient satisfaction
- Ensures provisions of safe, high-quality patient care by the staff.
- Works with Director of Operations to implement operational processes to effectively meet standards for all value-based, government-directed, and / or commercially driven healthcare programs and initiatives; responsible for effective reporting of results as required by the program.
- Evaluates performance and recommends candidates for hire, promotions, and disciplinary actions.
- Ensures that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
- Ensures that all clinical business functions are operative and that all processes are effectively and efficiently in place. Identifies and implements process improvement changes. Creates goals for clinic operations and ensures that these goals are in line with organizational goals.
- Maximizes opportunities to manage clinical operating costs.
- Works closely with physicians and practice leadership ensuring all clinical company goals are met.
- Contributes to the writing and revision of policies, procedures, job descriptions and competencies etc.
- Maintains an active role in company projects and initiatives and ensures implementation and integration in clinics.
- Creates and maintains an environment of trust, integrity, open communication, teamwork, and respect.
- Works collaboratively with OneOncology vendors, contractors, building maintenance, and others that interact with all clinics.
- Responsible for mentoring, coaching, and development of direct reports.
- Works with managers of all clinics in reviewing and analyzing patient satisfaction and developing clinical action plans for improvement.
- Relates well to all types of people using diplomacy and tact in team building.
- Works collaboratively with department leaders to achieve operational / projects initiatives, goals and outcomes.
- Other related duties as assigned.
Competencies :
Education and Experience :
Job Type : Full-time
Pay : $90,000.00 - $100,000.00 per year
Salary : $90,000 - $100,000
