Director, Partnerships

MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and

respiratory provider that's been in business for 70 years!

MSC is a 12 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In Addition, we are very proud to share that we have been awarded the distinguished honor of

2021 - HME Provider of the Year!

We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!

• Competitive Pay
• Advancement Opportunities
• Medical, Dental & Vision Insurance
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• DEI&B Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
  
  

The Director, Partnerships manages, relationships for all key Partnerships, ensuring needs are met and appropriate support is provided to foster a successful partnership from both entities' perspectives.

Responsibilities And Duties

• Maintains consistent (monthly/quarterly) engagement with Senior Level contact to monitor partnership success
• Works with Health System and Payers to understand key System-wide initiatives, pain points, and bottle necks impacting patient care
• Works closely with MSC’s Operations and Clinical teams to leverage MSC capabilities in concert with Health System initiatives and MSC’s
• Identify referral workflow challenges and best practices in each partnership and seek optimal standardization across all partners
• Works with MSC IT and Health System IT teams to champion e-prescribe adoption
• Works with MSC and Health System to identify key product lines through health system needs assessments and MSC profitability and operational analyses
• Responsible for hiring, coaching, developing, and performance management of direct reports
• Manages Business Development account personnel that have primary responsibilities for partnerships
• Report on a regular basis to the director of business development on performance to key objectives
• Personally build and maintain relationships with key customers, helping the sales team develop impactful territory plans and strategies.
• Works with MSC Compliance Team to ensure all services provided in partnership avoid violations of anti-kickback statute and other regulatory risks.
• Works with partners to implement, track, promote and expand successful programs to support both entities goals.
• Makes in person sales calls with key accounts to understand what is working and what challenges need to be addressed to grow the business.
• Works with MSC Business Development and Operations to evaluate proper staffing and infrastructure to support current and future business.
• Works with MSC Business Development to ensure Preferred Partnership is being upheld throughout entire Health System
• Other duties as assigned.
  
  

Qualifications

Education: 4-year Undergraduate Degree. Business, Sales or Operations focus, preferred

Experience/Knowledge/Skills/Physical Requirements

• Two (2) year (minimum) of progressively responsible Account Management experience.
• Two (2) year (minimum) of operations/project management experience
• Two (2) year (minimum) of Senior-Level Healthcare experience
• Ability to travel on a regular basis (25%-30%)
• Customer oriented with good oral and written communication skills.
• Excellent interpersonal and organizational skills (a team player).
• Normal office/clerical motor skills in addition to extensive automobile and telephone usage.
• Strong problem-solving skills
• Time management skills
• Change management skills
• Experience with new product launches
• Ability to effectively communicate in person, on the phone, and electronically