Mobility Manager

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Mobility Manager (which will be hired as the job title “Manager, Travel Training”) is responsible for hiring, training and supervising the support staff within the travel training program. The Manager, Travel Training is also responsible for community outreach/marketing, presentations to agencies and community fairs, group presentations and outing, pre-training assessments for individual trainees, route planning and delivering individualized training to customers.

Location: 3333 South Market Street Redding, CA 96001 (hybrid option)

What you’ll do:

• Lead team of direct reports including but not limited to: Travel Trainers, Orientation and Mobility Specialists, Eligibility Assistant, Eligibility Specialist, and CSR staff
• Partner with the Training team to create new hire orientation and training materials for Travel Trainers
• Provide initial orientation and training to new staff members
• Conduct outreach and outreach presentations
• Respond to any Travel Training issues or complaints and properly document response
• Build rapport and communicate with family and natural support network of the individual
• Act as liaison between Travel Training department and the transit agency
• Provide ongoing training and support to personnel; in the field and in the classroom
• Ensure full compliance with the contract including documentation and reporting
• Ensure all Travel Training documentation is both complete on paper and electronically
• Provide backup coverage of Travel Training duties including assessment, field training and follow-up
• Conduct group training
• Maintain a positive attitude when interacting with staff, participants and their caregivers
• Provide high quality customer service
• Create documents, work plans, and accurate reports in a timely manner, as needed

What you’ll need:

Experience, Education & Certifications:

• H.S. Diploma or G.E.D.
• Bachelor’s Degree in Social Services, Orientation and Mobility Instruction, or a related field or equivalent work experience
• Minimum of two years of Management experience
• Minimum of two years of experience working with people with a range of disabilities
• Experience conducting information-gathering or functional interviews and/or assessments

Skills:

• Knowledge of ADA regulations and sensitivity to issues relating to people with disabilities and older adults
• Demonstrated experience in interviewing and providing ongoing assessment of customers with various types of disabilities
• Excellent communication skills
• Excellent organizational skills
• Excellent customer service skills and ability to effectively interact with people of diverse backgrounds and abilities
• Experience working with disability and/or community advocacy organizations
• Strong interpersonal skills that allow effective working relationships
• Intermediate level of proficiency or above with Microsoft Office Suite products
• Ability to interact and communicate with all levels of employees, external and internal stakeholders, customers and vendors
• Ability to work flexible hours in all weather conditions
• Ability to adapt to a rapidly changing environment
• Ability to maintain high level of confidentiality

Even Better If You Have….

• Travel training experience preferred
• Familiarity with the public transit system preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Min Salary: $65,440/annually

Max Salary: $72,000/annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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