Practice Manager

POSITION TITLE: Practice Manager, San Antonio

About Health by Design

At Health by Design, a new kind of health system, we are reinventing the patient experience with clinics that are built around advanced preventative primary care, wellness programs, care navigation and education. Our faith-based, patient-centered primary care organization is dedicated to improving the health and wellness of our patients.  We believe in treating the whole person and empowering patients to take an active role in their health journey! Our focus on lifestyle medicine and value-based care aligns with our mission to deliver compassionate, high-quality care! 

The Role:

Health by Design is seeking a full-time, Practice Manager to join our dynamic team!  This individual will lead, manage and administer direction and guidance in all day-to-day clinical practice operations committed to delivering collaboration, compassion and results.  Full-time opportunity, 8:00am-5:00pm with some extended hours, fluctuating with the needs of the organization.  Competitive compensation and benefits package which includes health, dental, vision, generous PTO, 401k and MORE!  

How to Apply

Ready to make an impact? Apply directly for immediate consideration or you may also contact Karen Hogan @ karen.hogan@hbdus.com or call #210-723-6733.

Essential Job Functions:

Operational Performance

• Responsible for patient safety by ensuring that clinic operations meet safety, quality, and industry standards
• Optimizes clinic workflow by creating clinic efficiencies and monitoring all aspects within the clinic that affect flow and optimization
• Responsible for promoting and instilling clinical team member trust by articulating and living our values
• Holds all clinical team members (physicians, nurses, & clinical admin staff) accountable to the clinic standards of medical operations according to the orchestration of activities, behavior, processes, and procedures
• Improves clinic profitability and stewardship by monitoring all aspects that affect profit and loss(P&L) within the clinic
• Maintains appropriate clinic equipment, inventory, and relationship with vendors
• While this is a hybrid role; with some work from home being allowed, there will be a great emphasis on being present in the clinics and there will be an expectation of travel throughout San Antonio locations, as well as outside of the San Antonio area (max 25%).

Client and Patient Experience

• Collaborates with the Strategic Account Managers and Physician Leads to create client and patient value and satisfaction
• Ensures patients receive quality care that improves health outcomes
• Provides purpose-driven, people-focused honored and connected care through a unique patient experience in which patients feel connected to, trust toward, and known by their clinical care team
• Collaborates with the physician and nurse leads to coach team members to use powerful interviewing to create relationships that transform patients’ attitudes, thoughts, behaviors, and health
• Collaborate with the Strategic Account Managers to address client needs, provide recommendations, and report results to validate our value (meeting our value claims in a manner that matches/satisfies the client’s value propositions)
• Provide insight and collaborate with the Director of Medicine and Director of Nursing on processes and procedures
• Serves a single point of contact for client events where participation is needed and assists in coordinating events for non-clinic locations as needed