IT Desktop Support Technician

Job Description

Job Description

Seeking IT Desktop Support Technician to support our small to medium sized business clients. Looking for candidates with great verbal experience, awesome troubleshooting experience, and a current knowledge of typical business IT needs. Candidate must also be able to keep a steady persona in stressful time-sensitive situations always remembering to “think of themselves as a customer” and be able to ask themselves “is that something I would want to hear as a customer?” This position will primarily be an office position with occasional travel to client locations within 75 miles. In many cases, a company vehicle is provided. Must have valid state driver's license and be insurable with an acceptable driver record. The position is otherwise known as a “helpdesk” technician according to industry standards.

Requirements :

High School Diploma is required. Candidate must also have at least 1 year experience at same employer with many or all of the following responsibilities :

Responsibilities :

Support Desktops, tablets, smartphones, apps, printers, connectivity, antivirus, etc.

Proficient with support via remote control, remote assistance, remote upgrades / updates

Ability to understand / troubleshoot MS updates / configuration for desktops / devices

Experience with Backup review / configuration - desktops, servers & other devices

An understanding of disaster readiness testing

Basic support / troubleshooting / installation for IP phones, configurations & basic changes to existing configurations

Desktop update / upgrade

Desktop deployment / configuration management

Assist with server tasks as delegated by OPS MGR for ongoing skill development & exposure

Proficiency in all support consoles (SolarWinds Dashboard, O365, AppRiver, as examples)

Anti-virus / cyber security for workstations & devices

Medical audit compliance / HIPAA

All potential candidates must include a resume in their response. No walk-ins or cold calls will be accepted.