What are the responsibilities and job description for the Information Technology Operations Manager position at MediQuant LLC?
Job Description
Job Description
POSITION TITLE : Information Technology Operations Manager
Supervised by : Director, Information Technology
Supervises : IT Support Team, Database Team, Medical Necessity Team
Status : Full-time, Exempt
POSITION SUMMARY. An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, database and storage management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.
JOB DUTIES AND ESSENTIAL FUNCTIONS. A qualified individual must be able to perform the essential functions of the job as listed, with or without accommodation. (An Asterisk (
- Identifies an Essential Function)
- ITSM and Service Management Owner. (
Develops and owns ITSM platform and associated processes.
Develop, document, and enforce IT support processes focusing on efficiency and customer satisfaction.
Maintain accurate documentation of IT support processes, policies, and knowledge base articles.
Collaborate with other technology services teams, including infrastructure, security, and product development, to resolve cross-functional issues and improve inter-team processes.
New Hire Onboarding – Prepares new hire 30-60-90-day training plan, and integrates feedback into daily, weekly, and monthly one-on-one meetings. Prepares initial feedback for IT team performance reviews.
Collaborates with Human Resources and direct supervisor during the interview and hiring processes. Consistently aligns recruiting activities with established Human Resources processes.
COMPETENCIES.
QUALIFICATIONS
Required Education and Experience
Additional Eligibility Qualifications
Work Environment. Employees may work from our corporate headquarters or work from home. Employees may at times be required to travel to headquarters for meetings or company events. Remote workers will be provided with a company laptop and are responsible for maintaining access to highspeed internet.
Physical Demands. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods of time, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work. This is a full-time position, and the hours of work and days are typically Monday through Friday, 8 : 30 a.m. to 5 p.m. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9 : 00 a.m. to 3 : 30 p.m. and must work 40 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.
Travel. Incumbent will experience little to no and overnight travel.
Work Authorization. In compliance with Federal employment laws, MediQuant will verify the identity and employment authorization of each person hired. MediQuant participates in the Federal E-Verify program.
Security Clearance. Must be able to pass all security clearances mandated by various government contracts as well as client hospital / healthcare security requirements. Any employee working on government projects will be required to successfully pass a government background check and receive a Common Access Card (CAC). Additionally, the applicant must be a U.S. citizen and will be subject to a Public Trust security background investigation and must meet requirements to obtain a Department of Defense (DOD) network account.
AAP / EEO Statement. MediQuant, Inc. is an equal opportunity employer.
Compliance. Employees shall comply with all MediQuant policies, state and federal laws, regulations, and contractual obligations when accessing MediQuant or client Confidential Data, Confidential Information, and Information Assets.
Other Duties. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.
