What are the responsibilities and job description for the Information Technology Operations Analyst position at The NRP Group LLC?
Come join NRP’s A team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.
NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.
We value our employees by offering a competitive benefit package including:
Position Summary
The IT Operations Analyst position assists with all the logistical tasks relating to IT operational projects. Reporting to the IT Operations Manager, this role will be the primary contact for IT procurement, including IT asset management. This role will heavily engage ITSM systems to maintain assets, documentation and IT contracts.
Essential Functions
Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Competency Statements:
SKILLS & ABILITIES
Education / Experience:
The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.
NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.
We value our employees by offering a competitive benefit package including:
- Commission and bonus opportunities
- Paid vacation and sick leave
- 11 Paid holidays
- Paid maternity & parental bonding leave
- Short & long term disability
- Medical/Dental/Vision/Life Insurance
- 401(k) Match
- Training, certification, & growth opportunities
- Employee referral & recognition programs
Position Summary
The IT Operations Analyst position assists with all the logistical tasks relating to IT operational projects. Reporting to the IT Operations Manager, this role will be the primary contact for IT procurement, including IT asset management. This role will heavily engage ITSM systems to maintain assets, documentation and IT contracts.
Essential Functions
Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Assist in the management of the technical and operational aspects of the enterprise multifunction copier and printer fleet.
- Utilize ITSM system to track software/warranty contracts, maintain license count accuracy and alerting for IT business leaders.
- Complete and maintain all departmental documentation, including SOP’s, policies and procedures, and user/technical reference guides.
- Own IT procurement processes; placing bulk IT, Building Technology, and site setup orders.
- Audit purchase orders and associated asset data on a regular basis.
- Assist with all IT related items pertaining to Property Dispositions. Work closely with service providers and support staff for coordinating the transition and collection of assets.
- Serve as an IT point of contact for property management and construction divisions for scheduling and task coordination for site originations and phase transitions.
- Perform any other job-related instructions, as requested.
Competency Statements:
- Advanced proficiency level with Microsoft Office including Outlook, Word, Excel and Power Point is required
- Advanced interpersonal, written, and verbal communication skills
- Ability to interact with all levels of leadership, influence change in corporate understanding of IT vendor partnerships, defuse tension and resolve conflict, and lead cross-functional teams and initiatives
- Proven ability to coordinate and prioritize multiple projects simultaneously and deliver documented and measurable results
- Proven ability to forge productive operational vendor partnerships
- Results oriented with strong analytic/metrics focus
- Effective time management and strong planning skills
- High personal integrity and ethics
SKILLS & ABILITIES
Education / Experience:
- Bachelor’s degree, or equivalent years of relevant work experience is required
The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.
