What are the responsibilities and job description for the Technical Support Specialist, Interoperability position at MEDITECH?
Description
Technical Support Specialists, Interoperability are responsible for implementing, updating, and supporting MEDITECH customers and the various interfaces we use to send and receive administrative and clinical data to and from other vendor systems. As a member of our Client Services team, your job would involve :
Troubleshooting, researching, and solving interface problems and customer issues
Communicating effectively with industry vendors in a wide range of areas
Diagnosing and documenting interface problems and probable causes
Communicating with programming staff to identify, test, and implement solutions
Training new customers on various interface products to ensure project deadlines are met
Keeping up to date on latest industry standards for communicating healthcare information
Serving as a project manager for defining, documenting, developing, testing, and delivering an integration solution for various interoperability projects with our customer base
Tracking and documenting related milestones in regards to billable projects as part of the project management process.
Requirements
Bachelor’s or associate’s degree with coursework in a computer programming related field (, Computer Science, Mathematics, Engineering) and / or related military experience preferred
Exceptional written and verbal communication skills
Strong written ability for technical specifications and requirements
Excellent customer service skills
High comfort level presenting to and interacting with cross-functional teams of both technical and non-technical staff at all organization levels
Strong customer service experience
Industry knowledge of quality programs, reporting, and business metrics preferred
Experience with statistical analysis, data management, or analytics preferred
Experience with data and analytics tools ( SQL, LOGI, Google Analytics etc.) preferred
Self motivated and proven leadership skills in past projects or initiative
Ability to take on multiple projects, conduct webinar training / presentations at the same time and independently recognize areas for further improvement or focus
Flexibility with shifting priorities and ability to maintain a wide variety of responsibilities and workload
Ability to work independently and meet deadlines without reminders
Ability to work with most demanding / complex customers
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