What are the responsibilities and job description for the Customer Service Reps position at Medix?
Hiring Medical Billing Customer Service Reps!
IN-OFFICE in Harrisburg, Pennsylvania 17110
What You'll Do :
- Conduct reminder call campaigns to medical and utility clients, utilizing predictive dialing equipment, phone queues, and cell phone loops.
- Handle pre-collect programs, ensuring debtor balances or pending service disconnections are addressed before being transferred to collections.
- Perform self-pay monitoring , reaching out to patients with overdue payment plans to help them stay on track.
- Learn about various clients, their operations, and their payment resolution options, providing support and guidance to patients and consumers.
- Set up payment plans, review eligibility for charity programs, and offer payment options, all while offering compassionate customer service.
- Take inbound and outbound calls from multiple clients, guiding patients through insurance coverage details and payment inquiries.
- Process payments over the phone via credit card or checks and enter them into our systems to resolve accounts.
- Assist with the distribution of statements, itemized statements, and receipts as requested by patients.
- Collaborate with Client Coordinators, ensuring smooth reporting and accurate information entry.
- Support new employees with training and client-specific instructions to ensure their success.
- Follow all guidelines set forth by both the client and Penn Billing, including State and Federal regulations.
- Achieve key performance metrics based on the number of calls, call length, and quality.
Skills & Qualifications :
Nice to Have :
Schedule / Shift :
Why You Should Apply :
If you're looking for a role that combines customer service, healthcare, and administrative skills, apply today to be part of a high-energy, results-driven team!
For California Applicants :
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. Learn More
