Service Admin

Medley Company aspires to build long-term relationships with our partners by concentrating on cost-efficient measures that produce sustainable solutions. We achieve this by leveraging cutting-edge technology with innovative products that enable our highly trained staff to provide a competitive advantage for our partners.

Medley Company is the Material Handling Specialist since 1941. We are the local material handling expert with new and used forklift sales, forklift-equipment rentals, full-service, and parts dealership. We are a confident leader in our industry, “on a mission” to make sure our partners and their employees are properly trained, certified, and equipped.

What will you be doing:

- Enter all information on work orders in the ERP system to include, but not limited to the below:

o Correct Make, Model, and Serial Number.

o Correct hour meter reading.

o Correct ship to with street address not a PO Box.

o Enter all comments on work orders.

- Give copies of PM work orders with write ups to the quoter.

- Pull all special billing work orders and process according to the special customer PO sheet.

- Address any complaints, questions, or concerns from internal and external customers. Disseminate and/or explain information to internal and external customers as well.

- Answer phones

- Assist, cover, train, and cross-train on other service office job duties.

- Ensure all invoices have the correct PO attached to them. If there is no PO, contact the customer to collect the correct PO for the invoice.

Additional Information – We take care of Our People

Whether you’re looking to launch a new career or grow an existing on, Medley is the type of company where you can balance great work with great life. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

- Competitive pay

- Health coverage for you and your family in many locations

- Life insurance coverage for you and your family

- Paid vacation and sick time

- 401K match

- Holiday pay

Qualifications

• Strong computer skills and proficiency in Microsoft Office and Google Suite
• Excellent organizational and clerical abilities
• Customer service experience with a focus on phone etiquette
• Familiarity with QuickBooks and multi-line phone systems
• Bilingual candidates are preferred
• Experience in administrative roles, including calendar management and data entry
• Ability to handle materials and support sales activities effectively

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person