What are the responsibilities and job description for the Order Management Representative position at medmix?
Company Description
medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide, together with our highly motivated and experienced team of nearly 2’600 employees provide our customers with uncompromising quality, proximity, and agility. medmix is headquartered in Baar, Switzerland. Our shares are traded on the SIX Swiss Exchange (SIX: MEDX). www.medmix.swiss
Job Description
- Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.
- Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied
- Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability
- Operate the shared email inbox(es) to assure organization, delegation and timely responses
- Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications
- Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements
- Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries
- Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement
Qualifications
- Work experience in customer service and order management within an office based environment
- Knowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook)
- SAP knowledge preferred
- Very good English skills (spoken and written) and strong communication skills
- Ability to organize self well and manage time effectively within a fast paced and interruption-prone environment
Additional Information
Benefits we offer:
- Base salary range: 53.000 - 58.000 USD annually for a full time position
- Up to three (3) weeks of paid time off beginning your first year
- Twelve (12) company paid holidays per year
- Medical, dental, vision, Life/AD&D, Short- and Long-Term Disability, Identity Theft and Legal Protection plan options
- medmix Employee Savings Plan / 401k with 100% employer match up to 6% of your annual base salary
- Eligible to receive additional non-elective 401k contributions on a quarterly basis
- Health Savings Account with dollar-for-dollar matching based on coverage level
- Flexible working hours and hybrid work (one day per week from home)
- Employee Assistance, Health and Wellness Program
- An innovative, vibrant and agile culture
- Growth opportunities in a globally successful and dynamic business on a growth trajectory
- Access to a wide range of discounts on shopping, entertainment and lifestyle
medmix is an equal opportunity employer, committed to the strength of a diverse workforce.
93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today!
All information will be kept confidential according to EEO guidelines.
