What are the responsibilities and job description for the IT Generalist I position at MedOne Healthcare Partners?
MedOne is setting the standard for patient care. We are an independent, hospital medicine practice of more than 190 physicians and advanced practice clinicians, as well as more than 35 administrative staff, who are united by a single purpose—to make healthcare better. It’s been our mission from day one, and we are relentless in our pursuit to improve the delivery of high-quality care for our patients and our partners.
We are seeking an IT Generalist I who is responsible for cell phone and computer equipment management. Will field helpdesk calls, troubleshoot and resolve IT issues involving cell phones and computers/laptops
RESPONSIBILITIES
- Will be responsible for setup and distribution of MedOne cell phones and computer equipment which will include:
- Troubleshooting equipment issues
- Repair/replacement of damaged or end-of-life equipment
- Distribution of equipment to new employees
- Process upgrades of phones and computers.
- Will act as second level support for helpdesk tickets that come into the Managed Service Provider’s system. Primary support for any in-person required support. Backup support for clinical applications.
- Will handle new user orientations including security awareness training, computer equipment, Phones/MDM. Will be familiar with new hire checklists and requests.
- Care site liaison for IT support. Includes contacting care site help desks for provider support.
- Will support Printer/Copier issues
- Will work with Microsoft products including Entra ID and Intune.
- Will monitor Connect Secure vulnerabilities and assist with ensuring patching is happening to maintain a score of B or above.
- Will provide excellent customer service and treat all employees with respect and a focus on efficient problem resolution
- Performs other duties as assigned
QUALIFICATIONS:
- Technical school with experience; Associate’s degree preferred
Certification/Licensure:
- Microsoft Certifications Preferred, but not required
- CompTIA A , Network Preferred, but not required
- Other IT Industry Certifications
Experience:
- Minimum of 2 years IT Support experience
- Familiarity with Microsoft Products
- Familiarity with iOS and Android devices
Skills:
- Able to provide excellent customer services; Professional and friendly
- Highly organized with the ability to multi-task and prioritize
- Detail oriented
- Problem solving and process improvement skills
- Ability to work independently with little to no supervision
- Ability to establish and maintain professional, positive working relationships with physicians, management and office staff
- Flexible and team-oriented
- Effective written and verbal communication skills
- Able to maintain strict patient confidentiality and follow HIPAA rules and regulations
Benefits
Eligible for insurance benefits on first day of full-time employment. MedOne offers generous benefits to support you and your family, including:
- Employer-paid employee medical insurance
- Employer-paid employee short- and long-term disability
- Employer-paid employee life insurance
- Optional dental and vision insurance
- Company-sponsored 401(k) plan, plus company match of 6% with immediate vesting
- Employees are eligible for 401K contributions beginning the first day of the month following their full-time employment
- Optional Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Voluntary Life & AD&D coverage
- Paid Cell phone service through Verizon
- Internet stipend
- Free parking at all care site locations
- Branded MedOne apparel covered at 50%
- Competitive salary and annual bonus
Why MedOne?
We find the most compelling benefits are those that can come only from being part of a rare, cohesive team:
Collegiality
Job satisfaction
Shared accountability and responsibility
Mutual respect and support
Pride in belonging to an elite team of providers
