What are the responsibilities and job description for the Senior Field Service Technical Training Specialist position at Medtronic?
We anticipate the application window for this opening will close on - 21 Feb 2025
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
This position has the responsibility and authority to drive, create and deliver training for global field service employees, and hospital Bio-Med customers. This individual will be primarily responsible for creating and delivering the course curriculum for cranial, spine, and ENT products/technologies to educate both employees and customers on the technical knowledge required to troubleshoot, repair, and maintain products in these businesses.
Location: Lafayette, CO (on-site / 5 days a week) – this role does not have budgeted relocation assistance
Responsibilities may include the following and other duties may be assigned.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$84,800.00 - $127,200.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
About Medtronic
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000 passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
This position has the responsibility and authority to drive, create and deliver training for global field service employees, and hospital Bio-Med customers. This individual will be primarily responsible for creating and delivering the course curriculum for cranial, spine, and ENT products/technologies to educate both employees and customers on the technical knowledge required to troubleshoot, repair, and maintain products in these businesses.
Location: Lafayette, CO (on-site / 5 days a week) – this role does not have budgeted relocation assistance
Responsibilities may include the following and other duties may be assigned.
- Instructional Design & Project Management
- Collaborate with a cross functional groups (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.
- Ensure timely updates to the course curricula to reflect changes in product offerings and market demands.
- Drive innovative training methods including on-line modules and video tutorials, using Medtronic’s Medical/Legal/Regulatory (MLR) review, Product Lifecycle Management (PLM) and Learning Management systems as required as a central tracking repository.
- Prepare Instructor Guides and train-the-trainer program on new/revised curricula and materials, on a global basis.
- Stay abreast of training and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques.
- Work with administrative staff to develop agendas, certificates, tests and to schedule requests to attend training courses.
- Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.
- Provide timely evaluation and feedback to trainees and their managers/supervisors.
- Partner with Field Service Engineers (including job shadow) and Factory to understand the manufacturing process to develop and maintain technical knowledge, system intricacies, and troubleshooting skills.
- Coordinate continuous training opportunities for the global Field service team. Duties may include review of newly released/updated repair procedures.
- Provide feedback from training into new and sustaining projects as appropriate.
- Training Services Delivery
- Conduct training courses at different skill levels and audiences in varied locations as needed.
- Manage course preparations and facility set up as needed.
- Conduct training for new product introductions and/or software releases.
- Ensure proper training attendance is documented and updated in proper locations per procedure.
- Interact in a professional manner with all course participants in both classroom and social situations.
- Maintain and demonstrate a high level of technical knowledge of current product maintenance, repair and troubleshooting procedures. Use this knowledge to better present course content and answer technical questions of course participants.
- Conduct train-the-trainer programs for Services educational course offerings.
- Retain a comprehensive understanding and clinical knowledge of Advanced Surgical Technologies technology.
- Obtain any ongoing education necessary to maintain a cutting-edge education and training curriculum.
- May assist in the technical support for users of products. This may include phone support for users and/or technical staff.
- Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
- Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
- Ensures training program(s) meets company and customer objectives.
- Maintains communication with customers to ensure effectiveness of training.
- May utilize trainers with technical expertise.
- Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
- Up to 25% domestic or international travel
- High School Diploma or equivalent with 8 years of engineering, technical training or troubleshooting experience
- Associate's Degree with 6 years of of engineering, technical training or troubleshooting experience
- Bachelor’s Degree with 4 years of of engineering, technical training or troubleshooting experience
- Previous experience in field service or factory engineering in the medical device industry
- Direct experience with Cranial and Spine products such as imaging systems
- Experience developing content and delivering technical training
- Familiarity with Articulate
- Familiarity with commonly used test equipment (i.e.: power supplies, DVM's, signal generators, dosimeters, flow meters, etc.)
- Ability to read and understand schematics and engineering drawings
- Familiar with the FDA 21 CFR, CGMP for Medical device
- Advanced education in Electrical Engineering or Scientific discipline or similar related field.
- Biomedical Engineering background or equivalent.
- Mechanical, electrical, and Windows based computer experience providing technical support & services. Including equipment and application support.
- Healthcare/surgical setting experience.
- Familiarity with state regulations for imaging equipment.
- Ability to function well under pressure and expend effort to meet schedules and deadlines
- Adept with the use of basic hand tools and mechanical and electronic devices.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$84,800.00 - $127,200.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
About Medtronic
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000 passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Salary : $84,800 - $127,200
