What are the responsibilities and job description for the Patient Service Representative position at Medusind Inc.?
Job Description:
At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with rich domain expertise and robust compliance norms.
Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.
Available Shifts: Full-time-11:00am- 8:00pm ET/ Part-time - 3:00pm - 8:00pm ET
Available Shifts: Full-time-11:00am- 8:00pm ET/ Part-time - 3:00pm - 8:00pm ET
Benefits:
- Health insurance
- Dental Insurance
- Employer-paid life insurance
- Employer-paid short-term and long-term disability
- Voluntary additional life insurance
- Employee Assistance Program
- 48 hours of sick time after three months
- 80 hours of vacation time after six months
- $400 referral bonuses
Duties include but are not limited to:
- Assist patients with clarification, correction and resolution of their accounts for various medical services via inbound and outbound telephone calls.
- Must be able to handle the pressure of answering patient/client telephone calls and accurately process correspondence within department goals.
- Ability to exhibit a heightened sense of listening to patient concerns which translates into successful problem-solving and conflict resolution.
- Must be able to multi-task in a fast-paced environment and quickly adapt to change.
- Contribute to team effort by accomplishing related results as needed.
- Perform other duties as assigned. Maintain the strictest confidentiality regarding patients according to policies and procedures.
Education: High school diploma or GED required.
Knowledge, Skills and Abilities:
- Previous Call Center Experience (Required)
- Must have own computer equipment
- Reliable Internet connection
- Computer knowledge (Microsoft Word, Excel) is required
- Outstanding verbal and written communication skills
- Strong computing and keyboarding skills are required
- Strong customer service skills and ethics
- Ability to work in a fast-paced environment
System Requirements :
- Must be a Windows-based laptop or a desktop (No Chromebooks, netbooks, or any type of tablet)
- Internet connection
- Headset
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