What are the responsibilities and job description for the Service Desk Analyst position at Meduvi?
Contract Duration: 3 months (with possible renewal)
This is a fully onsite position
Hours Per Week: 37.5/hours, M-F 8am-4pm
Service Desk Analyst ensures IT support for the organization. This position will be the first point of contact for technical issues, manage hardware and software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst’s work directly contributes to the overall productivity and success of our team.
Specific Duties
- Serve as the first line of contact for technical support inquiries, ensuring timely resolution or escalation of reported issues.
- Diagnose and troubleshoot Tier 1 hardware, software, and network issues, providing guidance to end-users.
- Manage and maintain accurate incident records in the ticketing system, documenting solutions and escalating unresolved issues to Tier 2/3 support teams.
- Perform IT-related tasks for onboarding and offboarding employees, including assistance with account provisioning and hardware setup or recovery processes.
- Collaborate with internal teams and external vendors to ensure seamless operations and minimal downtime.
- Monitor infrastructure performance and identify areas for improvement.
- Contribute to team documentation, including knowledge base articles and IT procedural guides.
Required Qualifications
- 2 years of experience in an IT support or service desk role
- Proficiency with Windows operating systems, Microsoft Office Suite, and common business applications.
- Strong analytical and problem-solving skills.
- Exceptional customer service and communication skills.
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Compensation Statement. Please see pay rate within this job posting. Employee Benefits Statement. Meduvi offers comprehensive medical (HMO/PPO), dental (PPO), 401k and weekly payroll with direct deposit. EEO Statement. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
