What are the responsibilities and job description for the Veterinary Client Services Clinical Manager position at MedVet?
We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.
We are looking for: Veterinary Client Services Clinical Manager
Reporting directly to the Hospital Director, the Clinical Manager is responsible for developing and maintaining a team of engaged and empowered team members to provide exceptional service to our patients, clients, and referral partners. In this role, the Clinical Manager works with the Hospital Director and Medical Director to promote a culture of collaboration, foster career development, and cultivate inclusivity. Through delivering optimal Employee Experiences and MedVet Experiences, the Clinical Manager contributes to Healthy Growth.
What you’ll do:
- Ensure department healthcare team has the resources and tools needed to deliver the MedVet Experience
- Coach team members on fundamentals of process improvement, ensuring the department is operating in an efficient and sustainable manner
- Collaborate with other departments
- Develop, monitor, and adjust schedules according to workflow to maximize efficiency
- Make recommendations in collaboration with the service/department representative for the purchase of needed supplies and equipment
- Manage and influence department financial decisions and health
- Effectively influence behavior and lead change in a rapidly growing organization while fostering a collaborative, service-oriented culture
- Provide a comprehensive clinical onboarding training schedule for all team members
- Provide ongoing and continuous performance feedback, instruction, and follow up to team members as part of a healthy Employee Experience
- Negotiate and mediate conflict in partnership with the HR Partner
- Perform initial screening of client and referral partner concerns, and collaborate with the hospital dyad to resolve
- Provide written performance feedback and a development plan annually for each member of their healthcare team
- Attract and retain exceptional team members by providing an enriching Employee Experience that provides meaningful work, career growth, and ongoing professional development
- Split time between clinical and administrative duties with a minimum of 50% of the time spent on administrative tasks (this varies depending on the hospital/department size, number of direct reports, and staffing needs)
Who you are:
- Associate degree or a combination of equivalent college level courses and experience preferred
- Excellent interpersonal, customer service, and communication skills
- Excellent organizational skills and the ability to multi-task
- Capability to work well in a fast-paced environment
- Ability to prioritize duties and responsibilities to meet deadlines
- Highly professional and able to work with people on all levels of the organization
- Must have standard knowledge of and ability to use Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
- Must be able to work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director
- Must be flexible to meet the needs of the department, which includes a mix of after-hour and weekend coverage
Perks and Benefits include:
- Strong career growth and personal development opportunities
- Comprehensive Health Benefits
- Vision and Dental
- HSA, FSA and Independent Care Spending
- 401k with Employer Match
- Paid Time Off (PTO) beginning on your first day
- Paid Parental Leave
- Uniform Allowance
- Employee Pet Discounts and Pet Insurance
- Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
- Continuing Education Opportunities and Assistance Program
Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.
MedVet does not accept unsolicited resumes from third-party recruiters.
