What are the responsibilities and job description for the Service Representative position at Medworks?
About Medworks
Medworks is a concierge-level surgical support company specializing in urology procedures, medical laser technology, and operating room efficiency. Since 2005, we have partnered with healthcare facilities to provide expert laser system management, surgical equipment logistics, and hands-on procedural support. Our team ensures that urologists and surgical staff have the tools, technology, and expertise they need for seamless procedures.
Built on GRIT—Growth, Readiness, Integrity, and Teamwork, we foster a culture of excellence, continuous learning, and exceptional service. At Medworks, we don’t just support surgeries—we optimize them, ensuring surgeons can focus on what matters most: patient care.
Join us and become part of a dynamic, mission-driven team.
Visit our website to learn more: www.medworkssurgical.com
Position Overview
As a Service Representative, you will play a critical role in ensuring the success of surgical procedures by delivering, maintaining, and operating advanced surgical lasers and medical equipment. You’ll work directly in operating rooms, providing technical expertise, troubleshooting, and real-time support to healthcare teams.
No prior medical equipment experience? No problem. Medworks provides comprehensive, hands-on training to equip you with the technical and professional skills needed to excel. If you have a strong work ethic, technical aptitude, and a passion for supporting surgical teams, this could be the perfect opportunity for you.
Key Responsibilities
Surgical Equipment Management & Technical Support
- Transport, set up, calibrate, and test medical lasers and surgical equipment for optimal performance.
- Provide real-time troubleshooting and technical assistance to ensure smooth case progression.
Operating Room & Client Support
- Work alongside surgeons, nurses, and hospital staff, ensuring seamless equipment operation.
- Foster strong, professional relationships with healthcare teams through courteous, responsive, and knowledgeable service.
Compliance & Documentation
- Maintain accurate records of equipment usage, service details, and performance logs.
- Ensure compliance with hospital policies and regulatory standards.
Inventory & Logistics Oversight
- Track and manage equipment, disposables, and inventory levels to ensure readiness and accountability.
- Coordinate maintenance and logistics to support surgical schedules efficiently.
What We’re Looking For
- Location: Must reside in the greater northern Virginia area/greater DC metro area and be willing to drive up to two or three hours per day, several days a week, as your schedule dictates.
- Technical Aptitude: Ability to learn and master medical laser technology, with strong problem-solving skills.
- Communication & Teamwork: Exceptional interpersonal skills to effectively collaborate with diverse healthcare teams.
- Adaptability & Performance Under Pressure: Thrives in high-stakes surgical environments, maintaining focus and professionalism.
- Commitment to Excellence: Ability to uphold Medworks' core values of GRIT in all professional interactions.
Why Join Medworks?
- Comprehensive Training – No experience in medical equipment? We provide extensive, hands-on training to help you succeed.
- Career Growth Opportunities – Medworks supports ongoing professional development and career advancement.
- Performance Bonuses – Earn a monthly bonus equal to 10% of your salary based on performance.
- Make a Real Impact – Your work directly enhances surgical outcomes and patient care.
- Be Part of a Growing Organization – Join a company that is expanding and leading innovation in surgical support.
How to Apply
Submit your resume here on really OR
Email your resume to:
Maggie Ayres
HR Manager, Medworks Surgical
Email: maggie@medworkssurgical.com
Medworks is an equal opportunity employer and values a diverse and inclusive workplace.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: Hybrid remote in Richmond, VA 23230
Salary : $50,000 - $55,000
