What are the responsibilities and job description for the Call Center Assistant position at Meet CSP Inc?
We’re looking for a Call Center Assistant who’s organized, friendly, and thrives in a fast-paced environment. In this role, you’ll support our customer service team by handling inquiries, assisting with daily operations, and helping to ensure every caller receives excellent service.
If you're detail-oriented, quick on your feet, and love helping people — this could be the perfect fit.
What You’ll Be Doing:
- Responding to incoming customer calls and directing them to the right department or solution
- Providing accurate information and helpful support across a range of services
- Recording and updating customer details in our internal systems
- Assisting with scheduling callbacks, follow-ups, or appointment reminders
- Supporting team leaders with administrative tasks and daily call center operations
- Flagging common issues or trends to help improve the customer experience
- Ensuring call records are kept accurate, up-to-date, and confidential
What We’re Looking For:
- Strong communication skills — confident, clear, and customer-focused
- Excellent attention to detail and record-keeping
- Comfortable using phones, email, and basic call center or CRM systems
- Calm under pressure and able to handle multiple tasks at once
- Friendly, positive, and always ready to help
- Previous customer service, call center, or administrative experience is a bonus, but not essential
What You’ll Get:
- Competitive salary and full benefits
- A supportive team environment with ongoing training
- Opportunities to develop customer service and communication skills
- Career growth pathways within the company
- A role where your voice, attitude, and effort truly make a difference
Ready to Get Started?
If you're looking for a role where you can connect with people, sharpen your skills, and be part of a dedicated team — we’d love to hear from you.
Apply now and help us deliver great service, one call at a time.
Job Types: Full-time, Part-time
Pay: $19.00 - $25.00 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $19 - $25
